SVP, Core IT

Crum & Forster • Morristown, NJ

5h

About The Position

Crum & Forster provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Operating out of our corporate offices in Morristown, New Jersey, and ten regional offices, we distribute our products through approximately 1,500 authorized retail and wholesale brokers across the United States.

C&F has a strong culture developed around a decentralized model, enabling business units to drive innovation with their customers in mind. We are looking for a dynamic individual to lead Core IT and deliver centralized IT functions with a focus on security, availability, and customer satisfaction.

Core IT operates in a federated model providing infrastructure services to a centralized C&F corporate layer and multiple decentralized business divisions selling a wide variety of insurance products.

The Senior Vice President, Core IT, reporting into the COO, will serve as the enterprise leader responsible for designing and executing the strategy for all Core IT services across a hybrid on-prem / multi-cloud environment. This role will champion transparency, measurable outcomes, and a service oriented operating model aligned to the strategic needs of C&F and its divisions.

Requirements

• Bachelor’s degree from an accredited school
• Minimum 15 years relevant work experience in IT Infrastructure including prior senior leadership experience
• Proven track record of transformational change: examples include leading major infrastructure modernizations, implementing mature ITSM frameworks with dramatic SLA improvements, and building a metric-driven organization.
• Strong command of IT Service Management principles with hands-on experience defining, measuring, and reporting on SLA and KPI frameworks that tie directly to business value.
• Experience with Cyber Security initiatives and prior collaboration with CISO organizations
• Executive level communication skills
• Strong project management and organizational skills
• Expert ability to influence constituencies across internal functions, customers and partners
• Action-oriented; results-oriented; with demonstrated ability to work with a sense of urgency and manage multiple initiatives simultaneously and expeditiously

Nice To Haves

• Experience in decentralized organizations is a plus

Responsibilities

• Data Center Services – Primary & Secondary Data Centers, multi-cloud environments, and other services such as O365, patch management, and directory services
• Network Services – Enterprise network architecture, firewall management, Citrix virtual desktop infrastructure, database administration, and job scheduling & monitoring.
• Desktop Services – Service Desk, Employee Access Security, and Telecom/Collaboration
• Work closely with the division IT leads to understand their needs and ensure appropriate support that satisfies security and operational objectives
• Work closely with the CISO organization to ensure cyber security needs are fully addressed for the safety and security of C&F’s network and data
• Promote a continuous training culture to help the teams keep current with ITSM, AI, Cyber Security, and other skills as needed
• Develop and manage an appropriate budget; balancing cost optimization without compromising reliability - targeting meaningful reductions in total cost of ownership while improving service levels.
• Defining, implementing, and continuously refining a transparent IT Service model based on ITIL/COBIT principles, with clearly articulated services, catalogues, and end-to-end ownership.
• Establishing and enforcing KPI’s and SLA’s to measure and monitor successful outcomes.
• Driving strategic modernization initiatives including hybrid cloud adoption, network/SD-WAN transformation, infrastructure AI/automation, edge computing readiness, and next-generation data center optimization for resilience, scalability, and sustainability.
• Ensuring robust disaster recovery, business continuity, and high-availability architecture in line with determined RTO’s and RPO’s.

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

What This Job Offers

• Job Type: Full-time
• Career Level: Executive