SVP - Client Success and Growth

Baker Hill Solutions • Carmel, IN

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About The Position

The SVP – Client Success & Growth will lead a team of client success and growth professionals and develop and execute strategies to expand the Company’s client base through new customer (new logo) acquisition and growth across existing customers. The SVP will drive market penetration and ensure Baker Hill consistently meets or exceeds annual new logo revenue targets.

The person will maintain the pulse of the competitive landscape and consider that market knowledge in our growth strategies. As a member of the Sales Leadership Team, this individual will shape go to market strategy, optimize sales processes, strengthen competitive positioning, and cultivate a high-performance culture grounded in accountability, collaboration, and precision.

The SVP – Client Success & Growth will be a hands-on “working manager” concurrently serving as a coach, growth sales leader/manager, and a strategic contributor to the organization.

Requirements

• BA/BS Business/Management Information Systems, or related field
• 15+ years experience building, growing and leading a highly relevant revenue generating organization
• Experienced and capable with respect to influencing and ensuring compliance with the Company’s approach including product position, ideal customer profile, sales process, customer buying processes, targeting and qualification, sales funnel management, sales messaging, training, and focus on the compelling value proposition for the Company’s selling story.
• Prior leadership experience in lending, credit, analytics, digital banking, or related financial technology sectors
• Develop and refine scalable and measurable processes.
• Experience developing analytics, discipline and technology that enable managerial rigor and drive accountability.
• Demonstrated ability to drive revenue growth.
• Accomplished manager who can properly influence people, process and technology and do so in a manner that enriches the Company’s culture.
• Innovative and creative problem-solver; demonstrates effective, situational, and adaptable leadership skills.
• Skillful influences who advance change and achieve results through collaboration, inspiration, and alignment.
• Strong communicator with good listening skills.
• Healthy emotional intelligence qualities are an absolute must.
• Analytical thinker capable of breaking down complex problems into actionable parts and ensuring follow-on execution.
• SAFe Agilist (SA) certification required to lead Agile transformation and foster an agile mindset; or must be obtained within the first 90 days of employment.

Responsibilities

• Lead a Key Accounts and Customer Success team, with accountability for net revenue retention and for expanding our overall client base through identifiable and repeatable growth motions.
• Own and drive the new logo acquisition motion in partnership with the Growth Team (Sales, Marketing, Product & Brand), including defining target segments/ICP, building repeatable outbound/inbound plays, enabling the field, and ensuring a clean handoff from sale to onboarding and value realization.
• Drive execution of a disciplined sales process to identify, qualify, negotiate, and close enterprise level deals with financial institutions.
• Oversee development of competitive win strategies, pricing recommendations, and contract negotiation approaches.
• Understand each client in the portfolio and ensure the team is developing and executing account plans that deepen executive relationships, accelerate product adoption, and generate expansion opportunities (cross-sell/upsell), while protecting and growing recurring revenue.
• Ensure the team is equipped with the processes, tools, enablement, and reporting needed to execute the growth playbook and hit new logo and retention/expansion targets.
• Coach and develop leaders and individual contributors; set clear expectations and accountability for performance, pipeline hygiene, and client outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees