SVP, Claim - Worker's Comp

Chubb • Chicago, IL

13d • $172,000 - $258,000

About The Position

The Head of Worker’s Compensation Claims is responsible for the strategic and operational leadership of Chubb’s large, nationwide Worker’s Compensation Claims organization. This executive role oversees a significant team of claims professionals, driving operational excellence, regulatory compliance, and superior claims outcomes. A key focus of this position is leading the organization through digital transformation—championing change, innovation, and the adoption of new technologies to enhance efficiency, customer experience, and business results.

Requirements

• Bachelor’s degree required; advanced degree or professional certification (e.g., CPCU, ARM) preferred.
• Minimum 10 years of experience in Worker’s Compensation Claims, with at least 5 years in a senior leadership role managing large, geographically dispersed teams.
• Demonstrated expertise in Worker’s Compensation laws, regulations, and industry best practices.
• Proven experience leading large teams through digital transformation and change initiatives.
• Ability to consistently produce tangible outcomes over a prolonged period as well as communicate those outcomes concisely and effectively to executive leadership.
• Strong analytical, communication, and negotiation skills.
• Experience with process improvement, technology adoption, and change management in a large organizational setting.

Responsibilities

• Set and execute the strategic vision for a large, multi-site Worker’s Compensation Claims group, with a strong focus on digital transformation and modernization.
• Lead, inspire, and develop a large team of claims managers, supervisors, and adjusters, fostering a culture of innovation, adaptability, and continuous improvement.
• Serve as a change agent, driving the adoption of digital tools, automation, and data-driven decision-making across the claims organization.
• Champion the implementation of advanced claims technologies, including digital claims platforms, AI-driven analytics, and automation solutions.
• Identify and implement process improvements leveraging technology to streamline workflows, reduce costs, and improve claims outcomes.
• Promote a digital-first mindset, ensuring staff are trained and empowered to use new systems and tools effectively.
• Direct the day-to-day operations of a large-scale claims organization, ensuring timely, accurate, and fair resolution of high volumes of claims.
• Monitor and analyze performance metrics across multiple teams and locations, using digital dashboards and analytics to drive efficiency and effectiveness.
• Operate at the pinnacle
• Ensure all claims handling practices comply with federal, state, and local regulations across multiple jurisdictions.
• Oversee risk management strategies, including fraud prevention, litigation management, and adherence to internal controls.
• Champion a customer-centric approach, leveraging digital solutions to enhance the claimant and policyholder experience.
• Resolve escalated and complex claims issues, setting the standard for professionalism and empathy.
• Collaborate with underwriting, legal, finance, IT, and other internal partners to support business objectives and drive cross-functional digital initiatives.
• Represent Chubb in industry forums, regulatory meetings, and with key external partners.
• Oversee the recruitment, training, and professional development of a large and diverse claims workforce, with a focus on building digital capabilities.
• Build bench strength and succession plans, ensuring the organization is equipped to meet current and future business needs.

Benefits

• This role may also be eligible to participate in a discretionary annual incentive program.
• Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive