SVP, Account Director, MedComms (Digital)

Vml•New York, NY

6d•Hybrid

About The Position

Who We Are: At VML, Human First is our guiding creative philosophy: we create value for people first, knowing this drives authentic and sustainable brand impact. We are a growth partner that is part creative agency, part consultancy, and part technology powerhouse. We connect Brand Experience, Customer Experience, and Commerce to craft unified, emotionally resonant consumer journeys. Our 26,000 people across 50-plus markets are the heart of our company. Their perspectives, local expertise, and cultural insights drive creativity and innovation, making talent our most critical competitive advantage. About VML Health: VML HEALTH is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a 'vertical') that has the benefit of autonomy in management, but with support of non-health expertise. At the heart of health is the story of life - all the highs and lows, ambitions, and possibilities. But facing a health challenge can suddenly pull people away from these stories, knocking them off course. Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals' and patients' needs, behaviors and lived experiences through what we call 'radical empathy'. VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live. Get to the heart. Connect for life. International Meetings and Science (IMsci), a division of VML Health, works with companies to build world-class healthcare and pharmaceutical brands among medical professionals and consumers, with a transmedia storytelling approach that covers medical education strategies What We're Looking For: As SVP, Account Director, you'll lead strategic client relationships with a strong digital transformation focus. You'll have overall accountability for client partnerships, business growth, and the integration of digital innovation across all account activities. This role requires a forward-thinking leader who can drive significant organic growth while mentoring teams to deliver future-ready healthcare communications solutions.

Requirements

A demonstrated leader with the ability to integrate digital strategies into traditional medical education programs
Experience leading omnichannel campaigns leveraging multiple digital touchpoints
Understanding of digital analytics, measurement frameworks, and performance optimization
Familiarity with digital content strategies, formats, and distribution channels
Experience with digital transformation initiatives within healthcare communications
Knowledge of AI applications in medical education and HCP engagement
Proven success in selling digital solutions to healthcare clients
10+ years progressive experience in healthcare account management with 7-8 years in medical education
Demonstrated success growing accounts through strategic planning and digital innovation
Strong track record of client relationship management at senior and executive levels
Experience leading high-performing account teams
Proven business development capabilities and successful pitch leadership
Strong understanding of healthcare industry dynamics, regulations, and stakeholder needs
Exceptional communication, presentation, and interpersonal skills

Responsibilities

Account Leadership & Management Serve as the primary senior client contact, building C-suite relationships while positioning the agency as a digital innovation partner
Lead account planning, financial management, forecasting, and profitability analysis
Drive organic growth through strategic planning that identifies digital expansion opportunities
Structure and oversee account teams to ensure optimal performance and digital capability development
Digital Strategy & Innovation Champion digital-first approaches across all client engagements
Identify opportunities to enhance traditional medical education with digital components and data-driven personalization
Partner with specialists to develop innovative solutions addressing evolving client needs
Guide the integration of AI, automation, and analytics to improve campaign effectiveness
Business Development & Growth Pursue organic growth opportunities through digital expansion and innovation
Lead new business pitches with compelling digital value propositions
Develop strategic account plans mapping growth pathways through digital transformation initiatives
Monitor competitive landscape to identify new business opportunities
Client Relationship Management Provide strategic counsel and digital thought leadership to clients at all levels
Anticipate client needs and proactively recommend digital solutions
Lead client meetings and presentations with confidence and digital fluency
Foster trusted advisor relationships by consistently delivering strategic value
Team Leadership & Development Mentor team members with focus on building digital acumen and consultative skills
Foster a culture of innovation, continuous learning, and digital experimentation
Recruit and retain top talent across traditional and digital disciplines
Model collaborative leadership that bridges traditional account management with digital expertise

Benefits

Passionate, driven people: We champion a culture of people who do extraordinary work.
Consciously cultivated culture: We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
Competitive benefits: What we offer full-time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
Growth-minded opportunities: We aim to nurture a culture of real-time feedback, a growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.

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