Sustainability Program Manager

Microsoft • Redmond, WA

7d

About The Position

The magnitude and speed of the world’s environmental changes have made it increasingly clear that Microsoft must make sustainability a core part of everything it does. In January 2020, the company announced its commitment to be carbon negative by 2030 and followed that announcement with goals for ecosystems, waste, and water. ​
Microsoft Procurement’s core focus is carbon. We are partnering across the company to reduce emissions from our supply chain by 55% by 2030. The Procurement Sustainability group is looking for a Sustainability Manager to join their team. This position will play a critical role in building out new programmatic processes and communicating internally and externally to support both suppliers and the business collectively to achieve Microsoft’s carbon negative goal. ​
Candidates must have a proven track record in operational excellence, communications, collaboration, and stakeholder management, as well as a passion for sustainability.
Microsoft's mission is to empower every person and organization on the planet to achieve more. That’s what inspires us, drives our work and pushes us to challenge the status quo every day. Through our Cloud-first strategy, we strive to deliver solutions that are optimized for the world and enable customers to drive their business more successfully.

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
• 3-5 years supply chain, operations, communications, or sustainability experience required
• written and verbal communication skills and an ability to present complex information in a clear and concise manner to a variety of audiences at all levels of the organization
• Highly driven passionate person, with a demonstrated track record of exceeding goals
• Comfortable dealing with ambiguous situations and skilled at influencing teams and leaders without authority.
• Knowledgeable about sustainability and eager to learn more
• A high level of enthusiasm, creativity, self-motivation, and resourcefulness
• Ability to work both independently with minimal direction and collaboratively across multiple functions
• Growth mindset with problem solving skills
• Plays well with others and thrives in cross-team environments

Nice To Haves

• Understanding of carbon accounting

Responsibilities

• Responsible for end to end supplier and buyer support desk including: developing and executing the strategy to reduce ticket volumes and escalations
• Acting as tier 2 for support ticket escalations, answering complex and/or technical program questions
• Coordinating across peer programs to share and leverage best practices to drive further support desk excellence
• Continuously evaluate needs for training and readiness materials and develop new materials in collaboration with internal and external partners to address knowledge gaps
• Establish relationships across the company to build a strong sustainability network
• Partner across Procurement to gain scale through peer teams
• Oversee the supplier and buyer support desk by developing strategies to reduce escalations, addressing complex inquiries, coordinating best practices, creating training materials, building sustainability networks, and collaborating with Procurement teams for broader impact.
• Embody Microsoft’s culture and values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees