Survivor Outreach Services State Coordinator

Patriot Enterprises•Latham, NY

1d•Hybrid

About The Position

Patriot Enterprises provides support to the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS). The SOS State Coordinators are responsible for offering information, referrals, and outreach to geographically dispersed surviving family members, providing crucial support during the difficult time of losing a service member. This role involves working closely with the state's Casualty Assistance Officer (CAO), taking over family care duties within two weeks of the CAO checklist completion. SOS Coordinators extend their support to families of all fallen Soldiers, irrespective of their Army component (Active, National Guard, or Army Reserve).

Requirements

High school diploma or equivalent
Possess a strong sense of mission, focus, knowledge, and resourcefulness related to SOS
Possess emotional maturity, tact, and attentive listening
Have the skills and ability to identify available resources to help Families and survivors understand their benefits, facilitate referrals for bereavement counseling, and assist with navigating programs such as VA benefits, TRICARE, and educational opportunities
Ability to provide dignified verbal and written responses, articulate well in sensitive situations, understand verbal and nonverbal reactions, and exercise independent judgement
Build rapport with Families, Veterans Service Organizations (VSOs), Casualty Assistance Officers (CAOs), military leadership, and a variety of other stakeholders and resource groups involved in meeting the needs of each Family and survivors
Ability to maintain, update, and expand a directory of resources, agencies, and organizations that are available to assist military Families and survivors
Produce reports and data
Understand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources
Understand ARNG organization and structure and military culture
Experience with Microsoft Office products
Self-starter and good time management skills
Ability to travel
U.S. citizenship required
Ability to pass extensive background investigation

Nice To Haves

Knowledge of or experience with military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components

Responsibilities

Be available via telephone 24/7/365 to receive requests for assistance from constituents.
Contact and/or meet with each Survivor (in person or via telephone, electronic mail, mail, Skype, etc.) during the transition from the CAO, at milestone management events, and whenever a Survivor requires assistance, but no less than once annually.
Provide information for family members and survivors on ARNG resilience programs as well as all benefits available to them through the Army Benefits Coordinator IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
Act as liaison with civilian and military service providers and assume lead responsibility for developing and coordinating appropriate relationships and partnerships as well as coordination and liaison of survivor outreach events at the state and national levels.
Conduct or facilitate non-clinical support and provide information and referral services consisting of assessing individual and Family needs, providing information, and making service referrals, and follow up with Survivors for outstanding issue resolution.
Maintain, update, and expand a directory of resources, agencies and organizations that are available to assist military families and survivors within their AOR IAW IMCOM Operations Manual. The directory shall contain, at a minimum, Name of Organization, Address, Phone Number, Point of Contact, and Type of Services Provided.
Coordinate with the Casualty Assistance Center (CAC) Benefit Coordinator and ACS Support Coordinators in service delivery to survivors IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
Coordinate and conduct referrals for financial assistance from military, government, and civilian organizations in order to support survivors and family members IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
Create SOS program slides for trainings and/or briefings and serve as the central POC. Coordinate briefings as appropriate.
Keep in contact with survivors and family members by mailing items such as (but not limited to) birthday cards, Christmas cards, anniversary cards, and event invitations.
Support reimbursement for shipping expenses associated with sending these mailings to survivors IAW contractual requirements.
Maintain a shipping expense log IAW contractual requirements, available for Government inspection at any time.
Create Journal entries to document SOS cases in the systems of record and document all contacts in the SOS Module IAW AR 638-8, current SOS Directive or Regulation, and the IMCOM Operations Manual.
Provide required data/information when requested by ACSIM, IMCOM, and or the ARNG such as but not limited to; Non-Government Organization required data, trend data, AOR updates, case transfer roster, event calendars, staff contact information, and other SOS mission essential reports/queries. The ARNG government SOS national program manager is the release authority for all requested information.
Provide a Monthly Workload Report to the GTM not later than the 10th calendar day of each month. The report shall contain workload data extracted from the SOS application for the previous month and a synopsis of events executed in the previous month and events planned for the two-month following the reporting period.