Surveillance Shift Manager

Resorts World NYC•Monticello, NY

12d

About The Position

Essential Functions: Creates schedules to meet staffing objectives and overall coverage required by gaming regulations. Completes and reaches daily operations and department goals set by the company. Ensures all employees are adhering to company policies and procedures. Conducts, supervises and prepares reports relating to any incident that is reported. Advise and implement any and all changes passed down from director. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments. Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis. Coordinates the day-to-day activities related to the surveillance of gaming, simulcast and cash- handling areas, including the audio-visual taping of count room operations. Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access. Reviews tapes associated with all aspects of the operation. Reports all observed violations of gaming regulations to the Surveillance Director in order to adhere to and enforces all applicable NY State regulations and internal controls. Performs player evaluations while furthering knowledge of surveillance operations. Participates in any court actions relating to gaming violations in order to represent facts as obtained by department. Implements approved policies and procedures. Protects the company assets. Performs other tasks as assigned. Core Competencies: Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations Demonstrates the initiative to present new ideas and perspective to create positive results Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision

Requirements

Ability to remain organized in a pressure situation
Ability to input and access information into a computer
Skill in establishing and maintaining effective working relations with staff
Problem solving, administrative, multi-tasking, organization and prioritization skills
Strong communication skills
Knowledge of and enforcement of all gaming laws and regulations
Must have computer knowledge
Must be 21 years or older
Five (5) years’ experience in the casino surveillance field
Three (3) years of management/supervisory experience in the gaming industry required
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Knowledge of casino operations and gaming operations required
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to basic mathematical calculations.
Ability to decipher various reports and maintains reports upon request.
The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged sitting during the shift.

Nice To Haves

Bachelor’s Degree in related field preferred
Knowledge of all table games preferred

Responsibilities

Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
Completes and reaches daily operations and department goals set by the company.
Ensures all employees are adhering to company policies and procedures.
Conducts, supervises and prepares reports relating to any incident that is reported.
Advise and implement any and all changes passed down from director.
Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
Coordinates the day-to-day activities related to the surveillance of gaming, simulcast and cash- handling areas, including the audio-visual taping of count room operations.
Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
Reviews tapes associated with all aspects of the operation.
Reports all observed violations of gaming regulations to the Surveillance Director in order to adhere to and enforces all applicable NY State regulations and internal controls.
Performs player evaluations while furthering knowledge of surveillance operations.
Participates in any court actions relating to gaming violations in order to represent facts as obtained by department.
Implements approved policies and procedures.
Protects the company assets.
Performs other tasks as assigned.