Surveillance Operator

Resorts World Las Vegas•New York, NY

1d•Onsite

About The Position

The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests and employees; and for maintaining close surveillance of all gaming and cash-handling areas. This is a gaming level position that requires a gaming license, involving gaming related responsibilities and access to secure gaming areas. The role ensures adherence to state regulations and company policies, protects company assets, and contributes to a world-class gaming and entertainment experience by monitoring activities via CCTV and personal observation, identifying and documenting illegal or unusual activities, and preparing reports.

Requirements

Must be at least 18 years old.
Ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations (gaming license).
One (1) years’ experience in the casino surveillance field.
Ability to remain organized in a pressure situation.
Ability to input and access information into a computer.
Skill in establishing and maintaining effective working relations with staff.
Problem solving, administrative, multi-tasking, organization and prioritization skills.
Strong communication skills.
Must have computer knowledge.
Ability to talk and hear.
Ability to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Ability to occasionally reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference.
Ability to create, read and analyze spread sheets of statistical data.
Ability to decipher various reports and maintains reports upon request.

Nice To Haves

High school diploma or equivalent experience preferred.
Knowledge of all table games preferred.
Second language a plus.

Responsibilities

Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
Video tapes questionable activities and make written reports to appropriate personnel.
Monitors alarm system.
Reviews tapes associated with jackpots.
Maintains strict confidentiality of all property related issues.
Operates monitor room equipment, including basic computer functions.
Participates in court actions relating to gaming violations.
Protects the assets of the company.
Performs audits on gaming assets and analyzes gaming data.
Prepare and write daily reports and logs.
Operates all surveillance computer equipment.
Ensures all surveillance equipment is working correctly throughout their shift.
Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
Monitors the hotel and casino operations to ensure adherence to the state regulations and company policies and procedures.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
Demonstrates the initiative to present new ideas and perspective to create positive results.
Exhibits respectful consideration of viewpoints, situations and others.
Puts the guest at the forefront of every decision.
Performs other tasks as assigned.