Surveillance Operator I - Full TIme (Harrah's Pompano Beach)

Caesars Entertainment•Pompano Beach, FL

7d•Onsite

About The Position

Protect casino assets via CCTV, in accordance with IRGC regulations and internal controls. Promote Family Style Service through actions and positive attitude. ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas. Monitor activity for criminal activity, violation of Florida gaming regulations, and/or violation of company policies and procedures. Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials. Appropriately record surveillance activity in daily log. Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information. Have complete knowledge of all casino events and promotional activities. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.

Requirements

Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License.
Must be at least 21 years of age.
Three (3) years of tax returns required.
One to two years of surveillance experience preferred.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of all gaming regulations and internal controls for all casino departments, promotions, games, and events.
Knowledge of surveillance equipment, including CCTV cameras and monitors, alarm systems, and listening devices.
Knowledge of casino games and internal controls.
Knowledge of gaming laws and regulations.
Ability to write clear and concise reports using correct grammar and punctuation.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Talking to others to convey information effectively.
Being aware of others' reactions and understanding why they react as they do.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action.
Actively looking for ways to help people.

Nice To Haves

Gaming industry experience is preferred.

Responsibilities

Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
Monitor activity for criminal activity, violation of Florida gaming regulations, and/or violation of company policies and procedures.
Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials.
Appropriately record surveillance activity in daily log.
Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
Have complete knowledge of all casino events and promotional activities.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.