Surveillance Officer - Level 1

Harrah's Cherokee Casino Resort•Cherokee, NC

6d•Onsite

About The Position

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Surveillance Officer-Level 1 DEPARTMENT: Surveillance GRADE/FLSA STATUS: H11 – Non Exempt BADGE TYPE/COLOR: Key—Blue REPORTS TO: Surveillance Shift Supervisor, DR Surveillance Officer SUPERVISES: NA JOB SUMMARY: Responsible for monitoring the casino’s physical interior and exterior areas via surveillance cameras and other hidden devices as well as all Casino gaming and money-handling activities with the purpose of protecting company assets. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—LEVEL 1: Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs Operate surveillance equipment utilized in monitoring casino gaming, money handling activities, internal and external which includes but, is not limited to monitors, switchers, digital recording, computers, and keyboards, touchpads and 2-way radios Perform periodic checks on equipment reporting any malfunctions Observe, and document unusual or suspicious activities occurring at the hotel and casino property, including cheating at play, or suspicious financial transactions to protect guests, employees and property Responsible for multi-tasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment Utilize the computer programs for facial recognition Table Games Management System, Black Jack Survey Voice, Econnect, Visual Casino to track and identify potential threats to property assets Report and offer solution to any area of vulnerability to potential loss to the casino internally or externally Report any circumstances that may pose a conflict of interest or hamper the credibility of any department or employee Report Internal Control Procedure violations as mandated by ICP’s Report all violations and suspicious behaviors to supervisors, verbally or in writing Safeguard all confidential information by maintaining department confidentiality Proactive with incidents and issues ensuring resolution with employees Adhere to regulatory departmental and company policies/procedures in an ethical manner JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—LEVEL 2: Responsible for the training and development of Surveillance Officers by providing in-house and remedial training and input to Surveillance Supervision Coordinate with the Surveillance Supervisors and Manager to record the questionable activity for review and possible use as evidence in court Respond to surveillance supervision, management, and regulatory requests Assist surveillance personnel in determining whether a situation warrants further observation or to notify other parties Observe individuals' activities to gather information or compile evidence Conduct extensive investigations and compiling video for various local, state and federal law enforcement agencies Work closely with Risk Management, Department of Public Safety, Casino Management and outside law enforcement agencies to investigate and gather all pertinent information related to criminal activity, injuries or illness claims/reports Enter and retrieve information from computer databases in order to utilize such information for Surveillance activities Provides closed circuit television and personal observations of all departments and applicable job functions to assure that all company policies and procedures are met with compliance Knowledge of all casino games with an emphasis on payoffs, odds, procedures and game protection

Requirements

High school diploma or GED required
Must demonstrate the following essential knowledge and skills:
Knowledge of radio etiquette
Excellent written and oral communications skills with the ability to write accurate and concise reports
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Knowledge of CMS and SDS
Strong interpersonal skills
Problem-solving skills
Basic math skills
Attention to detail through excellent observation skills for reporting purposes
Ability to handle multiple tasks in a fast paced environment with accuracy
Complete knowledge of all internal controls
Complete knowledge of all emergency procedures
Excellent attendance in previous positions
Willing to learn and be adaptable
Attention to detail/observant
Neat, professional appearance with excellent personal hygiene
Self-motivated; Self-starter; must work without close supervision
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to respond to oral and visual cues
Must be able to read, write, speak and understand English
Must be able to work in a confined space for long periods of time
Must be physically mobile with reasonable accommodations
Must be able to lift up to 20 pounds
Must be able to operate in a mentally and physically stressful environment
Must have the manual dexterity to operate all surveillance equipment
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays

Nice To Haves

One year casino gaming surveillance experience preferred
One year casino floor experience or related surveillance/security experience preferred

Responsibilities

Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures
Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment
Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs
Operate surveillance equipment utilized in monitoring casino gaming, money handling activities, internal and external which includes but, is not limited to monitors, switchers, digital recording, computers, and keyboards, touchpads and 2-way radios
Perform periodic checks on equipment reporting any malfunctions
Observe, and document unusual or suspicious activities occurring at the hotel and casino property, including cheating at play, or suspicious financial transactions to protect guests, employees and property
Responsible for multi-tasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment
Utilize the computer programs for facial recognition Table Games Management System, Black Jack Survey Voice, Econnect, Visual Casino to track and identify potential threats to property assets
Report and offer solution to any area of vulnerability to potential loss to the casino internally or externally
Report any circumstances that may pose a conflict of interest or hamper the credibility of any department or employee
Report Internal Control Procedure violations as mandated by ICP’s
Report all violations and suspicious behaviors to supervisors, verbally or in writing
Safeguard all confidential information by maintaining department confidentiality
Proactive with incidents and issues ensuring resolution with employees
Adhere to regulatory departmental and company policies/procedures in an ethical manner
Responsible for the training and development of Surveillance Officers by providing in-house and remedial training and input to Surveillance Supervision
Coordinate with the Surveillance Supervisors and Manager to record the questionable activity for review and possible use as evidence in court
Respond to surveillance supervision, management, and regulatory requests
Assist surveillance personnel in determining whether a situation warrants further observation or to notify other parties
Observe individuals' activities to gather information or compile evidence
Conduct extensive investigations and compiling video for various local, state and federal law enforcement agencies
Work closely with Risk Management, Department of Public Safety, Casino Management and outside law enforcement agencies to investigate and gather all pertinent information related to criminal activity, injuries or illness claims/reports
Enter and retrieve information from computer databases in order to utilize such information for Surveillance activities
Provides closed circuit television and personal observations of all departments and applicable job functions to assure that all company policies and procedures are met with compliance
Knowledge of all casino games with an emphasis on payoffs, odds, procedures and game protection