Surveillance Officer - Level 1

Harrah's Cherokee Casino Resort•Cherokee, NC

7d•Onsite

About The Position

Responsible for monitoring the casino’s physical interior and exterior areas via surveillance cameras and other hidden devices as well as all Casino gaming and money-handling activities with the purpose of protecting company assets.

Requirements

High school diploma or GED required
One year casino gaming surveillance experience preferred
One year casino floor experience or related surveillance/security experience preferred
Must demonstrate the following essential knowledge and skills:
Knowledge of radio etiquette
Excellent written and oral communications skills with the ability to write accurate and concise reports
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Knowledge of CMS and SDS
Strong interpersonal skills
Problem-solving skills
Basic math skills
Attention to detail through excellent observation skills for reporting purposes
Ability to handle multiple tasks in a fast paced environment with accuracy
Complete knowledge of all internal controls
Complete knowledge of all emergency procedures
Excellent attendance in previous positions
Willing to learn and be adaptable
Attention to detail/observant
Neat, professional appearance with excellent personal hygiene
Self-motivated; Self-starter; must work without close supervision

Responsibilities

Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures
Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment
Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs
Operate surveillance equipment utilized in monitoring casino gaming, money handling activities, internal and external which includes but, is not limited to monitors, switchers, digital recording, computers, and keyboards, touchpads and 2-way radios
Perform periodic checks on equipment reporting any malfunctions
Observe, and document unusual or suspicious activities occurring at the hotel and casino property, including cheating at play, or suspicious financial transactions to protect guests, employees and property
Responsible for multi-tasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment
Utilize the computer programs for facial recognition Table Games Management System, Black Jack Survey Voice, Econnect, Visual Casino to track and identify potential threats to property assets
Report and offer solution to any area of vulnerability to potential loss to the casino internally or externally
Report any circumstances that may pose a conflict of interest or hamper the credibility of any department or employee
Report Internal Control Procedure violations as mandated by ICP’s
Report all violations and suspicious behaviors to supervisors, verbally or in writing
Safeguard all confidential information by maintaining department confidentiality
Proactive with incidents and issues ensuring resolution with employees
Adhere to regulatory departmental and company policies/procedures in an ethical manner