Surveillance Lead Operator - Maryland
About The Position
Why We Need Your Talents: The Surveillance Operator plays a vital role in safeguarding the integrity, security, and smooth operation of Live! Casino & Hotel by closely monitoring activity throughout the property. Your ability to observe, identify, and report potential risks—while supporting the protection of guests, team members, and company assets—directly strengthens the safety and compliance of our gaming environment. As a Lead Operator, you also help guide and develop new team members, ensuring the Surveillance team maintains the highest standards of professionalism, accuracy, and vigilance. Through your attention to detail, sound judgment, and commitment to excellence, you contribute significantly to maintaining a fair, secure, and welcoming experience for everyone on property.
Requirements
- A high school diploma or GED equivalent.
- Minimum of one (1) year experience in casino surveillance.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Knowledge of computers and CCTV equipment.
- Must be able to work varied shifts, including weekends and holidays.
- Excellent customer service skills.
- Must be able to sit for long periods of time.
- Must be able to work in a confined space with low lighting.
- Must be able to lift and/or carry up to 30lbs.
- Must have excellent vision and hearing.
- Must be able to grasp, handle, and reach with hands and fingers.
- Must be able to stand and walk 30% of the time.
Responsibilities
- Observe all activities of guest and team members on the casino floor, cage, count rooms and other areas for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
- Operate monitor room equipment.
- Complete proper documentation as needed.
- Assist in the training and evaluation of Surveillance Operators.
- Other duties as assigned.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
