Surveillance & Dispatch Operator (Call Center Position)

Bay Alarm Company • Concord, CA

3d

About The Position

Position Summary: Accept, review, and respond to live or recorded video
footage. Report incidents to local authorities having jurisdiction and
customers.

Join the Bay Alarm Family!

Come start or advance your career at Bay Alarm, the nation's largest
independently owned security company. We prioritize internal growth for our
employees and offer outstanding promotional opportunities. As a family-owned
company we value work life balance. 15% of our employees have been with Bay
Alarm for 15+ years! Work locally and make a difference in your community at one
of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every
opportunity, providing the expertise, technology, personalized service and
support to keep our customers and their valuables safe.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity
and inclusion and strive to make every employee's experience here enriching.

Requirements

• Customer Service experience required.
• Ability to follow directives and specific procedures.
• Ability to work weekends, holidays, nightshift, and mandatory overtime
• High school diploma or equivalent required.
• Good communication skills required.
• Basic data entry and retrieval skills required.
• Final applicant will need to have the ability to pass a pre-employment screening process.

Responsibilities

• Ability to review and discern appropriate actions based on video footage
• Ability to watch multiple videos/monitors simultaneously
• Handle and bring to resolution, inquiries from customers and police regarding dispatch.
• Answer and follow-up on video alarm signals
• Acknowledge, review, load alarm videos and images via our automation system
• Initiate outbound calls to customers, police agencies and emergency contacts.
• Provide basic support to all customers.
• Respond to questions from customers regarding alarms and procedures
• Maintain acceptable Quality Assurance scores.
• Maintain acceptable Customer Service Evaluations.
• All other miscellaneous responsibilities and other duties as assigned.

Benefits

• medical, dental, vision, life insurance, and 401(k) with company match
• Paid Training and a Clearly Defined Career Path
• Alarm System Purchase Plan and Employee Discounts
• Benefits; medical, dental, vision, life insurance, long term disability
• Vacation, Sick Time, Holidays, Bay Alarm Days
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees