Surveillance Agent II

San Manuel Casinos • Highland, CA

18d • Onsite

About The Position

Under the direction of the Supervisor, Surveillance Operations, the Surveillance Agent II is responsible for regulatory enforcement and compliance of established policies, procedures, regulatory publications, Federal and State laws. Assists in enterprise asset protection in and around the Yaamava’ Resort & Casino and other Tribal buildings. This role observes, reports, records, and documents all unusual and/or suspicious occurrences and deviations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Analyzes recorded and live surveillance video of property-wide activities to detect any suspicious activity, violations of gaming activity including cheating at play, or suspicious financial transactions, which may pose a risk to employees, vendors, guests, Tribal residents or Yaamava’ Resort & Casino operations. 2. Conducts observations, writes detailed and accurate reports, and completes data entry while maintaining the confidentiality of the Surveillance department. 3. Manages telephone calls and radio communications traffic, collecting information, and logging pertinent information utilizing surveillance software simultaneously in a high-output work setting. 4. Collaborates closely and maintains excellent communication with Casino operations and leadership to gather pertinent information and investigate criminal activity, injury or illness claims/reports, and safety risks. 5. Learns all games offered by Yaamava’ Resort & Casino. Possesses strong math aptitude for verifying and authorizing payouts, reimbursement, or reconciliation issues and applies knowledge to mitigate wrongdoings. 6. Performs department audits to ensure regulatory compliance pertaining to financial transactions, morning audit drops or count room procedures, table games play, and food and beverage health and safety codes. 7. Maintains working knowledge of Tribal Gaming Commission internal controls, casino policies and procedures, federal and state gaming regulations, Minimum Internal Control Standards (MICS) and U.S. Bank Secrecy Act as it relates to Title 31 and Suspicious Activity Reports pertaining to Casino activities. 8. Performs camera checks and inputs technical surveillance work orders or malfunction forms and reports any other problems pertaining to surveillance equipment. 9. Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED is required.
• Minimum one (1) year of experience in surveillance o r relevant casino experience is .
• Must possess intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook), commercial database systems, and internet research skills.
• Must possess excellent report writing skills and verbal communication skills.
• Must be able to understand and use various database management systems and the technological components of computers.
• Must be able to multitask with different and sometimes conflicting events happening simultaneously.
• Basic mathematical skills, including calculating figures, adding, subtracting, multiplying, or dividing in all units of measure, using whole numbers, common fractions, and decimal numbers.
• The ability to successfully pass an internal certification on all table games offered at Yaamava’ Resort & Casino within one (1) year is required.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Nice To Haves

• Associate’s degree or equivalent in a related field (i.e., criminal justice, accounting, law, or psychology) is preferred.
• Certified Surveillance Professionals (CSP) certification is preferred.

Responsibilities

• Analyzes recorded and live surveillance video of property-wide activities to detect any suspicious activity, violations of gaming activity including cheating at play, or suspicious financial transactions, which may pose a risk to employees, vendors, guests, Tribal residents or Yaamava’ Resort & Casino operations.
• Conducts observations, writes detailed and accurate reports, and completes data entry while maintaining the confidentiality of the Surveillance department.
• Manages telephone calls and radio communications traffic, collecting information, and logging pertinent information utilizing surveillance software simultaneously in a high-output work setting.
• Collaborates closely and maintains excellent communication with Casino operations and leadership to gather pertinent information and investigate criminal activity, injury or illness claims/reports, and safety risks.
• Learns all games offered by Yaamava’ Resort & Casino. Possesses strong math aptitude for verifying and authorizing payouts, reimbursement, or reconciliation issues and applies knowledge to mitigate wrongdoings.
• Performs department audits to ensure regulatory compliance pertaining to financial transactions, morning audit drops or count room procedures, table games play, and food and beverage health and safety codes.
• Maintains working knowledge of Tribal Gaming Commission internal controls, casino policies and procedures, federal and state gaming regulations, Minimum Internal Control Standards (MICS) and U.S. Bank Secrecy Act as it relates to Title 31 and Suspicious Activity Reports pertaining to Casino activities.
• Performs camera checks and inputs technical surveillance work orders or malfunction forms and reports any other problems pertaining to surveillance equipment.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED