Surgical Services Manager

Dakota Eye Institute•Bismarck, ND

5h•Onsite

About The Position

As the Surgical Services Manager, you will be responsible for managing and growing our surgical services, optimizing referral processes, and ensuring a seamless patient journey from consultation through surgery. You will play a key role in education, compliance, and operational efficiency, driving the adoption of premium service options and maintaining high standards of patient care.

Requirements

Bachelor’s degree in healthcare administration, business, marketing, or a related field, OR equivalent direct experience in ophthalmology, optometry, or medical practice management.
Minimum of 2 years’ experience in ophthalmology, optometry, or medical practice management.
Proven background in relationship management, marketing outreach, or organizational growth strategy.
Experience with CRM or EHR systems for monitoring referrals and patient flow.
Strong understanding of ophthalmic workflows, especially cataract evaluation, co-management, and premium service options.
Excellent interpersonal and communication skills.
Proficiency in data analysis and reporting, including KPI monitoring.
Demonstrated ability to plan and execute events.
High attention to detail and strong organizational skills.
Ability to train and influence staff on best practices.
Knowledge of co-management compliance standards and applicable regulations.
Ability to communicate clearly with physicians, staff, and patients.
Capable of handling repetitive computer work and lifting boxes up to 40 lbs.
Close visual acuity required for data analysis and computer work.
Work is primarily in a typical office environment.

Responsibilities

OD Relations & Referral Management: Serve as the primary liaison for local and regional ODs and their teams, manage referral processes, and organize educational events.
Co-Management Oversight: Oversee co-management processes, ensuring compliance with regulatory guidelines and best practices. Provide training and support to staff and maintain accurate records for audits and reviews.
Surgical Services Oversight & Patient Education: Lead all surgical services workflows, focusing on both traditional and premium procedures. Collaborate with surgeons and coordinators to optimize patient education, streamline operations, and enhance patient satisfaction.
Patient Journey & Quality Assurance: Implement quality assurance methods to ensure timely surgery scheduling and smooth patient navigation. Track performance benchmarks and continuously improve patient flow and experience.
Data & Reporting: Maintain dashboards for referrals, conversions, and scheduling. Provide regular reports to leadership and identify actionable solutions for ongoing improvement.