Surgical Scheduler, MAPS

Beth Israel Lahey Health•Cambridge, MA

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. In this role, under the direction of the Practice Manager, you will be responsible for ensuring efficient and timely scheduling of procedure-based cases, communicating with surgical offices, specialty clinics and clinical staff on a daily basis, and proactively identifying issues related to equipment and staff coverage for surgical care or procedures.

Requirements

High school diploma or equivalent; post-secondary business coursework preferred.
A minimum of two years’ experience in procedural services or other healthcare settings preferred.
Basic understanding of medical terminology.
Strong verbal and written communication skills for effective collaboration with clinical and administrative teams.
Demonstrated proficiency with PC systems and multiple software applications. Epic experience preferred.
Excellent attention to detail and organizational skills.
Ability to sit or stand for prolonged periods.
Ability to lift up to 25 lbs.
Manual dexterity for computer uses and office equipment.
Written and verbal fluency in English.
Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

Responsibilities

Coordinate and schedule surgical and procedural cases.
Serve as a liaison between surgical offices, admitting, anesthesia, nursing staff to ensure efficient scheduling and resource utilization.
Verify case details including procedure type, diagnosis codes, required settings and other special needs prior to scheduling.
Ensure proper sequencing and timing of cases to optimize patient flow and operating room efficiency.
Understand and adhere to block booking policies and daily schedule limits.
Proactively communicate potential conflicts and overbookings to providers and affected surgical offices or clinics.
Provide excellent customer service to clinical staff, surgeons, and administrative counterparts.
Perform occasional maintenance of Epic scheduling templates.
Provides patient education with regards to procedures such as patient prep-instructions
May complete portions of the financial clearing process, including prior authorizations, and insurance referrals for all surgical procedures
May use Craneware and other specialty software for medical necessity and prior authorization checks
Reviews authorization requirements, benefit coverage and cost sharing information for surgical procedures utilizing online provider portals.
Educates patients on cost sharing information and collecting pre-payment and/or referring to Financial Counselors prior to scheduling surgery
May work with a third-party company for image, pathology coordination prior to scheduling surgeries