Surgical Scheduler Coordinator, Orthopedics

Beth Israel Lahey Health • Boston, MA

9d • $25 - $34 • Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Surgical Services Coordinator will support the Orthopedics Department at Beth Israel Deaconess Medical Center in Boston, MA. The schedule for this opening is Monday through Thursday 8am-4:30pm, and Friday 7:30am-4pm. This role has the potential for hybrid work schedule once the probationary period ends and/or the incumbent is fully trained and comfortable with the position. Job Description: Provides support for leadership positions and a division or department by leading and coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures.

Requirements

• High School diploma or GED required. Associate's degree preferred.
• 3-5 years related work experience required.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• May produce complex documents, perform analysis and maintain databases.
• Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
• Ability to communicate clearly and effectively in written English with internal and external customers.
• Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Nice To Haves

• Associate's degree preferred.

Responsibilities

• Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation.
• Schedules and prepares for diverse and complex appointments, meetings and travel arrangements.
• Oversees planning and preparation for committees.
• Distributes minutes, prepares agenda, materials and committee work.
• Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department.
• Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager.
• Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations.

Benefits

• As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
• Equal Opportunity Employer/Veterans/Disabled
• At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees