Surgical Onsite Specialist (MA/RI)

Medtronic•Springfield, MA

11d•$70,000 - $70,000•Remote

About The Position

We anticipate the application window for this opening will close on - 19 Dec 2025 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Careers that Change Lives Bring your sales talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives. A Day in the Life The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success. Job Responsibilities Customer Support Provide real-time procedural assistance for Surgical COTs within aligned territory. Offer technical expertise and troubleshooting support to ensure successful product usage. Serve as a trusted resource for physicians and surgical teams in the OR. Customer Engagement & Communication Act as a primary point of contact for customer inquiries during on-site procedures. Ensure clear and effective communication between customers and colleagues. Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM). Equipment Upgrades & Maintenance Perform equipment and software upgrades as required. Conduct equipment fleet audits to ensure optimal product performance and compliance. Training & Education Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications. Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs. Sales & Implementation Support Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives. Provide on-site support for regional conversions and product adoption strategies. Inventory Management Maintain accurate tracking and availability of surgical products for smooth procedure execution. Ensure inventory levels meet customer and operational needs. Success Metrics: Achieve/exceed sales objectives by driving product utilization and customer engagement. Secure base business and expand new accounts through effective procedural support. Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion. Product Portfolio Alignment: Stapling Energy Access & Instrumentation (A&I) OR Safety Wound Closure GYN & Hernia Responsibilities may include the following and other duties may be assigned.

Requirements

Bachelor’s degree
Minimum of 1 year of required experience
Field-based role that requires approximately 25% travel
A valid driver's license issued in one of the 50 States with a clean driving record is required.

Nice To Haves

1+ year of clinical experience in the OR
Excellent communication and interpersonal skills
Relevant clinical or hospital experience
Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required.

Responsibilities

Provide real-time procedural assistance for Surgical COTs within aligned territory.
Offer technical expertise and troubleshooting support to ensure successful product usage.
Serve as a trusted resource for physicians and surgical teams in the OR.
Act as a primary point of contact for customer inquiries during on-site procedures.
Ensure clear and effective communication between customers and colleagues.
Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
Perform equipment and software upgrades as required.
Conduct equipment fleet audits to ensure optimal product performance and compliance.
Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
Provide on-site support for regional conversions and product adoption strategies.
Maintain accurate tracking and availability of surgical products for smooth procedure execution.
Ensure inventory levels meet customer and operational needs.
Achieve/exceed sales objectives by driving product utilization and customer engagement.
Secure base business and expand new accounts through effective procedural support.
Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.
Stapling Energy Access & Instrumentation (A&I) OR Safety Wound Closure GYN & Hernia

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)