Surgical Liaison - Pre-Admission Testing , 40 hour, Days
About The Position
The Surgical Liaison is an integral part of the growing Beth Israel Lahey Health team, dedicated to making a difference in people's lives. This role is assigned to the Surgical waiting area, where the primary responsibility is to facilitate communication among patients, families/friends, physicians, and perioperative staff. The liaison communicates non-clinical information regarding patient status and progress in Holding, OR, Pacu, and SDC throughout the perioperative course. Key functions include facilitating the availability of patient families for confidential physician discussions, assisting with unobtrusive and approved visitation to various perioperative areas, and ensuring high levels of patient and family satisfaction with perioperative services. The role also involves assuring Patient Advocate involvement in service recovery when needed and directing patients and families within the waiting areas for Surgery, PAT, and Anesthesia consultations. Beth Israel Lahey Health fosters a culture that promotes continuous learning, growth, innovation, and a sense of belonging, offering comprehensive compensation and benefits to support a healthy and balanced life for its employees.
Requirements
- Excellent communications skills
- The ability to be empathetic and kind
- Flexible, able to manage several issues simultaneously
- Professional appearance and demeanor
Nice To Haves
- Knowledge of medical terminology
Responsibilities
- Facilitate communication among patients, families/friends, physicians and perioperative staff in the Surgical waiting area.
- Communicate non-clinical information regarding patient status and progress in Holding, OR, Pacu and SDC throughout the perioperative course.
- Facilitate availability of patient families for confidential physician discussions.
- Facilitate family involvement in perioperative care by assisting with unobtrusive and approved visitation to Holding, Pacu and SDC.
- Facilitate perioperative service patient and family satisfaction.
- Assure Patient Advocate involvement in service recovery as needed.
- Direct patients and families within the waiting areas for Surgery, PAT and Anesthesia consultations.
Benefits
- Comprehensive compensation and benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
