Surgical Coordinator

Mor Smiles•Lititz, PA

About The Position

Mor Dental Implant Center is seeking a highly organized, proactive, and patient-focused Surgical Coordinator to help manage the scheduling, communication, and day-to-day coordination of our All-on-X full-arch implant cases. This role is ideal for someone who is strong on the phone, highly detail-oriented, comfortable with patient follow-up and scheduling, and able to keep multiple moving parts organized at once. This person will play a key role in both bringing new patients into the practice and guiding existing surgical patients through the treatment process from consult to final delivery. The right candidate must be confident communicating with patients, comfortable discussing treatment and medical billing at a high level, and able to help present the value of our practice, our process, and our surgical services.

Requirements

Previous experience in a dental office required
Strong phone communication and patient relationship skills
Comfortable discussing treatment processes and helping patients move forward
Highly organized with strong attention to detail
Able to manage multiple cases, appointments, and moving pieces at once
Comfortable working in a fast-paced, high-accountability environment
Strong follow-up skills and ability to keep tasks from falling through the cracks
Experience with CRM systems, scheduling software, and patient communication tools preferred

Nice To Haves

Previous surgical coordinator, treatment coordinator, oral surgery, implant, prosthodontic, or high-level scheduling experience preferred
Experience with full-arch, implant, oral surgery, or complex case scheduling is strongly preferred
GoHighLevel experience is a plus

Responsibilities

Answer incoming calls from prospective and current patients
Speak with new patient leads and help convert inquiries into scheduled consultations
Follow up with leads through phone calls, texts, and CRM workflows
Use the GoHighLevel dashboard and other systems to manage and track patient communication
Answer patient questions regarding the practice, the treatment process, and how medical billing may help reduce out-of-pocket costs
Confidently communicate the value of the practice, the doctor, and the patient experience
Help educate prospective patients on why our practice is different and why they should schedule with us
Schedule consultations, records appointments, surgical guide appointments, surgeries, post-op visits, interim deliveries, and final deliveries
Coordinate case flow to ensure patients are placed into the correct appointment sequence
Work closely with the doctor, surgical team, anesthesia team, and treatment coordinator to ensure all appointments are properly prepared
Help manage the surgical schedule for efficiency and accuracy
Confirm upcoming appointments and maintain communication with patients throughout treatment
Ensure all charts, documents, patient paperwork, and surgical materials are ready for upcoming appointments
Coordinate and collect necessary paperwork for anesthesiology and surgery-related needs
Help ensure routers, patient call lists, and next-day schedules are prepared for the doctor and team
Oversee appointment readiness, including printed materials, records, and coordination of interim/final prosthetic workflow
Help ensure internal team members are aligned and prepared for each stage of treatment
Assist with general administrative and logistical responsibilities related to surgical case management
Assist with follow-up efforts on unscheduled leads and pending patients
Re-engage prospective patients who have expressed interest but have not yet booked
Support practice growth by helping improve response times, communication, and conversion of leads into appointments