SURGICAL COORDINATOR

Milwaukee Eye Care Associates•Milwaukee, WI

12d•Onsite

About The Position

Looking to hire a Full Time Surgical Coordinator, 40 hours a week with full benefits. Applicant must be flexible and willing to travel between our four (4) metro Milwaukee offices. The surgical coordinator will be responsible for all aspects of surgical scheduling and counseling either by phone or during clinic. Responsibilities include but are not limited to: answering phone, scheduling surgical procedures, surgical counseling, insurance verification and precertification, obtaining consent forms, collecting payment of out-of-pocket procedures, electronic prescription processing, file maintenance, entering surgical charges and other tasks as assigned. The surgical coordinator is highly visible with extensive patient contact requiring a professional appearance and demeanor at all times. This position must understand the importance of maintaining patient privacy and following all policies and procedures related to HIPAA. Ideal applicant must have excellent customer service skills; previous customer service/receptionist experience in a medical setting preferred, computer/keyboarding skills required to ensure accurate data entry, and excellent face-to-face, telephone, and written communication skills. Attention to detail is essential.

Requirements

Organized and meticulous with a sharp eye for detail
Knowledge of medical terminology
Excellent time management skills
Skill in gathering, analyzing, and evaluating data
Skill in written and verbal communication, problem-solving and decision making
Empathetic and considerate
Proficient in Microsoft Office and Outlook
High school diploma or GED
Minimum two years experience in a medical setting, preferably with surgery scheduling or administrative tasks
Minimum experience may be substituted with equivalent education or degree

Responsibilities

Reviews medical record and seeks direction from surgeon, when needed, in order to understand the needs and recommended treatment for each patient
Screens patient medical records to ensure all information needed is included
Meets with patients in person or over the phone to educate them on upcoming procedure, including scheduling appointments, completing consents, paperwork and reviewing pre- and post- operative instructions
Counsels patients after physician visit reinforcing the multiple elective options giving to them by the physician
Communicates with co-managing optometry staff and doctors to facilitate patient pre- and post- surgical care
Communicates with staff at the surgery center to relay all demographics and surgical procedure details
Processes insurance authorizations and medical clearance for surgery when necessary
Facilitates the flow of information between patient, surgeon, surgical coordinators, and calculation department in a variety of different ways and documents in the medical record appropriately
Performs a final check of all patient records prior to surgery to ensure no steps of the process were missed and that all information is complete
E-prescribes post operative eye drops to pharmacies with MD/OD direction
Answers calls and returns all voicemails in a timely manner
Verifies coding for surgical procedures, utilizing proper modifiers if needed
Enters and codes surgical procedures in the EMR following surgery and upload the surgical operative note into the patient record
Participates in all department meetings
Shows proficiency in all practice software necessary to complete duties, i.e., practice management system, EMR, patient portal, etc.
Understands and can answer questions about insurance benefits related to surgery