Surgical Coordinator

Mercy Medical Center - Baltimore, MD • Reisterstown, MD

54d

About The Position

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. As a Surgical Coordinator at Mercy Medical Center, you'll play a pivotal role in facilitating smooth and efficient surgical operations within our Orthopedic department. You'll be responsible for coordinating surgical schedules, managing patient appointments, and ensuring all necessary authorizations are obtained. This is a dynamic role that requires excellent organizational skills, attention to detail, and a passion for delivering exceptional patient care.

Requirements

• Knowledge of medical office management systems and procedures
• One-year Surgical Scheduling experience preferred
• Excellent time management skills with the ability to prioritize tasks effectively
• Understanding of basic scheduling system management
• Strong interpersonal and communication skills, with a service-oriented mindset
• Proficiency in MS Office and EPIC
• Ability to work under pressure in a fast-paced environment
• Previous experience working in a medical office setting
• Knowledge of basic medical terminology
• Patient (Office and Operating Room) Scheduling
• Must have excellent telephone demeanor

Responsibilities

• Facilitate surgical scheduling and optimize providers' surgical schedules for maximum efficiency
• Ability to accompany providers to various clinic locations to facilitate check-ins, check-outs, and surgical scheduling, as needed
• Ensure timely completion of authorizations for surgeries, adhering meticulously to regulatory standards
• Efficiently manage pre-operative paperwork and confirm appointments through personalized phone calls and MyChart messages
• Serve as a crucial intermediary between physicians and patients, offering comprehensive guidance on the entire surgical journey
• Offer seamless administrative support to guarantee the smooth functioning of the medical surgery center
• Maintain meticulous medical records and promptly address incoming calls to uphold operational efficiency
• All other duties as assigned

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees