Surgical Coordinator

Cape Cod Healthcare Inc.•Plymouth, MA

62d

About The Position

Schedule surgical appointments for the practice Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance Communicate with referring providers regarding scheduling and completion of surgeries Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes. Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests Maintains confidentiality regarding patient information in accordance to HIPAA regulations Float to front desk for coverage when needed Ability to float to other MACC practices when required Perform other work-related duties and activities as assigned or requested Ability to read, write and communicate in English

Requirements

High school graduate or equivalent
Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor's Degree
Demonstrated excellence in providing customer service
Strong communication and interpersonal skills
At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

Nice To Haves

Medical Terminology knowledge preferred
Typing skills at 30 WPM preferred

Responsibilities

Schedule surgical appointments
Obtain lab work, X-ray, EKG reports and fax to the appropriate facilities
Obtain surgical authorizations in accordance with insurance company guidelines
Communicate with referring providers regarding scheduling and completion of surgeries
Check-in and check-out patients
Verify and obtain insurance and demographic information
Collect co-payments
Schedule follow-up appointments
Answer the phone
Direct calls to appropriate persons
Take accurate messages within the electronic medical record
Adjust to unexpected changes
Maintain harmonious and cooperative relations
Maintain confidentiality regarding patient information in accordance to HIPAA regulations
Float to front desk for coverage when needed
Float to other MACC practices when required
Perform other work-related duties and activities as assigned or requested
Ability to read, write and communicate in English