Surgery/Special Unit Coordinator

Cleveland Clinic

2d•Hybrid

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. A caregiver in this position works full-time| 40 hours| M-F| 8:00am—5:00pm| Hybrid, rotate every 6 weeks and work 1 week in the office, the rest from home. A caregiver who excels in this role will: Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. Validate patient physician information and ensures accurate collection. Identify patients in need of financial counseling to ensure appropriate payment of services. Triage appointments, based on diagnosis, patient preferences, and physician specialty. Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. Perform scheduling both intra- and inter-departmentally as requested by physician orders. Receive orders and processes as indicated by provider and schedules according to protocol. Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Requirements

High School Diploma/GED
2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience
Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
Knowledge of Microsoft Word and Excel applications
Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensures accurate collection.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Triage appointments, based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedules according to protocol.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with patients and their families to provide detailed instructions, directions, and resources available.