Health Unit Coordinator – General Surgery

Cleveland Clinic • Mayfield Heights, OH

3d • Onsite

About The Position

Join Cleveland Clinic Hillcrest Hospital and experience world-class healthcare at its best. Hillcrest Hospital provides state-of-the-art healthcare to all its patients. Cleveland Clinic is recognized as one of the top hospitals in the nation. Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice. Hillcrest Hospital’s 3 West Tower Complex Medical Care is a 46- bed unit known for its outstanding communication skills and top-quality patient care. This unit cares for adult and geriatric patients undergoing general, breast, gynecology, pancreatic/liver, and urology surgeries. As Health Unit Coordinator (HUC) on this team, you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience, no matter where you serve. Using your administrative and clerical skills, you will ensure the efficient operational flow, allowing your fellow caregivers to continue providing optimal medical support. A caregiver in this position works days from 6:30 a.m. – 3:00 p.m. with every other weekend and 3 holidays per year requirements.

Requirements

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework
• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.
• Follows standard precautions using personal protective equipment as required.

Nice To Haves

• College degree
• Microsoft Office experience

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED