Surgery Scheduler

Ellis and Badenhausen Ortho•Louisville, KY

1d•Onsite

About The Position

Join a team where people truly make the difference. At Ellis & Badenhausen Orthopaedics, we believe our success starts with the dedication, talent, and positive spirit of our employees. We are proud to serve the Greater Louisville and Southern Indiana community with the highest quality orthopedic care, and we remain committed to keeping patient care at the center of everything we do. By supporting an experienced, compassionate team and embracing the latest medical technology and advancements, we continue to provide outstanding care to the patients who trust us every day. Position Title: Surgery Scheduler Reports to: Office Manager Job Location: Multiple locations on-site This position features: Generous pay and benefits including a 401k, profit-sharing plan and birthday PTO!

Requirements

Ability to promote favorable facility image with physicians, patients, hospitals, other physician offices, and general public
Ability to make decisions and solve problems
Ability to triage patient care questions related to post-op, post-injury, and insurance benefits
Work effectively as a team member with physicians and other staff
Appropriately interact with patients, families, and others
Ability to flexibly respond to changing demands
Must have a flexible work schedule
High school diploma or GED certificate
Excellent typing skills
Ability to balance numerous demands and conflicting priorities.
Ability to work within a team environment and to effectively contribute to patient planning.
Demonstrate strong communication skills and ability to adapt communication styles to meet the needs of the specific patients and other health care team members.
Knowledge of medical terminology
Sound judgment.
Supports a respectful, team-oriented workplace.
Willingness to support and encourage co-workers

Nice To Haves

Medical transcription experience preferred

Responsibilities

Complete all surgery verification, authorization/precertification to improve customer satisfaction.
Contacts insurance company for authorization/precertification requirement, initiate request and deliver pertinent medical records, i.e., chart notes, diagnostic imaging reports, and op notes, to expedite process; obtains patient eligibility and benefits via phone (live/automated) or online portal.
Responsible for scheduling appointments if patient is being referred to a specialist
Responsible for scheduling any diagnostic testing
Responsible for scheduling all aspects of the patients surgery including labs, diagnostic testing.
Educates the patient on all requirements to proceed with surgery.
Schedules H & Ps, post op appointments for patient.
Makes any necessary changes to schedules and communicates such.
Confirms proper implants, hardware or specific equipment with appropriate rep.
Answers calls in a prompt and efficient manner.
Obtains all vital information to complete pre-authorization from insurance company.
Follows up on pre-authorizations for procedures and MRIs
Confirms all eligible appointments and scans all pertinent documentation to patients chart.
Notates pertinent information in the system regarding patient insurance verification/pre-certification status and patient financial responsibility.
Notifies front desk staff and clinical team of any problematic insurance issue that may lead to clinic delay.
Provides patient collection advice and benefit interpretations for staff and patients when necessary.
Displays the highest level of customer service, attentiveness and consideration possible in all surgery cases
Follows up with physician after surgery to ensure surgical fee tickets are completed.
Coordinates the physicians schedules as assigned
Coordinates hospital inpatient list as assigned
Communicates schedule with surgical equipment representatives
Complies with HIPAA and OSHA policies