Surgery Scheduler, GI/DDEC, Downtown Nashville

Heritage Medical Associates•Nashville, TN

1d•Onsite

About The Position

The surgery scheduler position provides professional scheduling, assists the physicians, as well as working with other clinical personnel, patients and visitors, and fellow employees. This position is required to monitor, coordinate and evaluate multiple physicians’ surgery schedules. Also, this position requires interaction with patients, medical professionals and additional teams, both within Heritage Medical Associates and outside facilities, to ensure prompt and responsive information. Candidates should have the ability to comprehend established office routines and policies, learn quickly from oral and written instructions, be knowledgeable of medical terminology, understand the ethics of confidentiality, and can effectively act as a liaison between patients and physicians.

Requirements

ability to comprehend established office routines and policies
learn quickly from oral and written instructions
be knowledgeable of medical terminology
understand the ethics of confidentiality
can effectively act as a liaison between patients and physicians

Responsibilities

Receive a patient message from the physician requesting a procedure
Contact the patient to discuss available dates and times
If an assisting physician is required, be sure to check their schedule as well. If any patients are bumped, you will be responsible for rescheduling.
Schedule pre-admissions testing at the hospital and pre-operative appointments in the office
Confirm with the patient the location and time of the procedure as well as mail a map w/ instructions
Answer any questions a patient may have related to the surgery (driver requirements, nothing to eat or drink, length of stay)
If a medical clearance is needed, obtain the clearance letter from the physician handling that particular medical diagnosis. Ensure the clearance letter is in the patient’s chart prior to the surgery.
Schedule surgery w/ patient, hospital and the physician’s schedule
If a request has been placed for a requesting physician, place on their schedule as well.
Verify insurance benefits and authorization requirements via telephone or online (when applicable)
Notify the ordering physician about the status of the procedure
Obtain orders and or FIN number to be submitted to the facility
Send Pre-verification Form to the business office for processing
Ensure the patient maintains their follow-up appointment
Document all necessary information in the patient’s chart
Communicate w/ the physicians to ensure their needs, as well as patients’ needs, are being met
Answer incoming telephone calls; handle patient concerns as appropriate or route to appropriate personnel
Schedule appointments according to doctor’s instructions and/or template
Must be able to communicate effectively via in-person, telephone, email, and/or fax
Maintain a clean and safe working environment
Should have the ability to acknowledge and react adequately to urgent/emergency circumstances
Set up and preserve efficient working relationships with co-workers