GI Resource Scheduler

PORTLAND CLINIC•Tigard, OR

2d•Onsite

About The Position

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve. JOB TITLE: GI Resource/Scheduler SUPERVISOR: Nursing Manager HOURS PER WEEK: 40hrs/Non-Exempt (Monday - Friday 8:00am - 5:00pm) DEPARTMENT: Nursing Services HIRING BONUS: $1,000 after 90 days The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. PRIMARY FUNCTION: To schedule all appointments for the department, answer phones, greet patients, obtain referrals, verify benefits for appointments, confirm next day appointments, misc. , tasks as needed in the department.

Nice To Haves

High School Diploma or equivalent
Values team success
Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent⦁
Shows an interest in taking action to increase his/her knowledge and development as an employee
Contributes to an environment where people feel valued
Keyboarding skills
Electronic Health Record competency
Proficiency in medical software and Microsoft Windows⦁
Organizational skills and ability to prioritize work flow
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
Competency in language, grammar, and spelling
Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
Capability of effectively working on more than one task without a reduction in the quality of work and service performed
Ability to react calmly and effectively in emergency situations and to work under pressure
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
Skill in establishing and maintaining effective working relationships with patients and staff

Responsibilities

Answer incoming telephone calls and direct to appropriate person. If the appropriate person is not available, take detailed message.
Schedule and confirm appointments for GI Department.
Assist with chart preparation.
Make sure referrals are in place for all appointments. Use Referral DAR in Electronic Health Record (EHR) to note information.
Assist Medical Assistants as needed.
Work under pressure with very busy physician schedules.
Professional communication with physicians.
Assist with workque/recall.
Back up Surgery Scheduler as needed.
Perform miscellaneous tasks as assigned.
Participate as an active team member in a patient-centered medical home.
Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.
Work in a cooperative manner with management/supervision, coworkers, customers and vendors.
Abide by company policies.
Maintain regular, in person, work attendance and punctuality, as scheduled.

Benefits

401k plan with employer contributions up to 5% annually
Roth IRA
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Health Savings Account
Company provided $10K Group Life/AD&D insurance
Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
Norton Identity Theft Protection (optional)
Pet Insurance (optional)
4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
One paid Wellness day per year
Seven paid holidays, and 1 partially paid holiday (mid-day closure)
Employee Assistant Program