Surgery Scheduler

E.N.T. Specialty Partners•Irving, TX

About The Position

The Surgery Scheduler plays a vital role in coordinating and scheduling surgical procedures for patients in office-based, ambulatory surgery center and hospital settings. Reporting to the Surgery Department Manager, this position requires clinical knowledge, organizational efficiency, attention to detail, and strong communication skills. The Surgery Scheduler ensures proper documentation, timely scheduling, and coordination with patients, providers, vendors, and facilities to maintain a seamless surgical experience.

Requirements

Minimum one year of customer service experience required.
Minimum one year of surgery scheduling or medical office insurance verification preferred.
Prior experience in medical scheduling or similar office role preferred.
Knowledge of medical terminology and insurance processes.
Experience verifying benefits, including deductibles, coinsurance, and out-of-pocket limits.
Ability to work in a fast-paced clinical environment.
EMR experience preferred.
Positive, team-driven attitude with professional demeanor.
Focused on service excellence and patient satisfaction.
Strong problem-solving and organizational skills.
Strong time management and autonomous skills.

Responsibilities

Contact patients within 24 hours of receiving surgery orders.
Schedule procedures with the provider, facility, anesthesia, and vendors as required.
Complete all pre-operative documentation including scheduling forms, consents, H&Ps, and disclosures.
Confirm surgery details with patients and communicate pre- and post-op instructions.
Ensure medical clearance and pre-surgical testing are obtained.
Coordinate with providers and facility teams to ensure case readiness.
Verify patient insurance benefits on file to be accurate and complete.
Provide patients with cost estimates for surgeon’s fees.
Collect surgery deposits prior to procedures.
Collaborate with physicians and team members to streamline surgical processes.
Respond to schedule changes and patient inquiries in a timely manner.
Assist the surgery team and complete additional duties as assigned by leadership.