Surgery Scheduler, General and Colorectal (Larkspur), Full Time, Days

Marin General Hospital•Larkspur, CA

54d•$28 - $39

About The Position

The Surgery Scheduler maintains physician's clinics and surgery schedules, provides direct assistance to physicians, and manages communication and correspondence directly with staff, patients, physicians and the Practice Leader. The Surgery Scheduler also maintains exceptional communication with local hospital and outpatient facilities.

Requirements

High school diploma or General Educational Development (GED) certificate required.
At least two years of related medical office experience
Demonstrated punctuality, reliability, and professionalism
Demonstrated and exceptional follow through and completion of tasks
History of exceptional customer service skills
Ability to multi-task effectively
Strong attention to detail
Understanding and usage of medical terminology
Expertise in effective, tactful communication skills
Experience with and proficiency in use of electronic medical record systems. Allscripts a plus.
Ability to read, write, do arithmetic, and apply reasoning skills equal to at least that of the average high school graduate.
Proficient computer skills and accuracy of data entry
Ability to work unsupervised

Nice To Haves

Prior surgery scheduling experience preferred
Knowledge of CPT and ICD-10 codes, especially related to general surgery a plus
Experience with and proficiency in use of electronic medical record systems. Allscripts a plus.

Responsibilities

Making appointments for new and returning patients
Scheduling surgeries, procedures and colonoscopies
Maintaining physician schedules to assure efficient work flow
Interfacing with Practice Leader regarding scheduling issues
Providing administrative assistance to physicians
Obtaining necessary authorizations for surgeries, procedures and colonoscopies, if applicable
Submitting clinical information to outside sources at request of doctor, i.e. medical records for consult referrals, surgery details, etc.
Answering incoming telephone calls and providing excellent customer service
Providing new patients with patient packets for registration and prep information for surgeries, procedures and colonoscopies
Greeting patients as the enter and leave the clinic in a welcoming, professional manner
Sending letters to patients regarding surgery information
Maintaining order in the waiting room throughout the day
Keeping work area effectively in order and free from hazards
Maintain exam rooms as needed
Report facility problems immediately
Remains professional, calm, and effective in emergent or high-pressure situations
Act as a team player with all staff members
Perform all other duties as required or assigned.
As a key responsibility, you will lead projects focused on establishing standardized scheduling practices organization-wide.
This position may require working in multiple locations.