SURGERY SCHEDULER & PATIENT REGISTER

Santiam Hospital & Clinics•Stayton, OR

2d•Onsite

About The Position

1.1. Work collaboratively with Hospital staff that include Charge Nurses, Pre-Authorization Testing Nurse, Medical Clinic Surgery Schedulers, Shift Supervisor, and all perioperative team members (i.e. Surgical Services Department staff and Medical Staff who perform surgical procedures) to schedule procedures, organize resources needed for procedures, receive Hospital patients and patient support persons, assist such patients and persons with Department access, and provide indicated administrative assistance within the Department. 1.2. Surgery Scheduling • After verification that applicable insurance company pre-authorization has been obtained, schedule surgeries and other specialized procedures in accord with Department policy. • Confirm that scheduled surgeries concur with applicable surgeon block times, and verify that adequate resources (e.g. Department staff, Operating Rooms, and required equipment and supply) are available for such surgeries. • When changes to surgery scheduling are necessary, organize, reschedule, and update such changes in schedules, and provide patients with indicated telephone follow-up about changed dates and times. 1.3. Patient Access • Serve as Department receptionist and representative through polite interaction with patients, patient support persons, and patient visitors. • Professionally answer telephone calls and transfer such calls within the Department and to other Hospital Departments. • Accurately register and admit patients who present for Surgical Center or Family Birthing Center services. 1.4. Administrative Assistance • Order and stock supplies needed within own work area. • Complete specialized projects or reports as assigned by Director. • Maintain strict confidentiality about matters related to Hospital human resources, fiscal concerns, or meetings that may be overheard or witnessed in or around Charge Nurse or Director offices. • Perform additional administrative assistant functions as directed. 1.5. Perform other duties assigned by Director.

Requirements

Effectively collaborate with Hospital staff and medical staff members toward provision of pre-operative, inter-operative, and post-operative care to surgical patients.
Protect patients' rights by maintaining confidentiality of personal, medical and financial information per HIPAA
Must be able to communicate effectively and have excellent interpersonal skills
Must be highly motivated
Work well with a team and have the ability to function in a fast- paced environment
High School diploma or equivalent is required
Previous scheduling experience in a health care environment is required (e.g., physician office, clinic or hospital)
Knowledge of medical terminology and familiarity with medical diagnostic procedures, surgical procedures, and health care billing and authorization understanding is required
Must be able to type 40+ wpm
Strong computer skills.
Must have excellent organizational skills and be detail oriented
Must be highly skilled in verbal communication, problem solving, prioritization and organization

Nice To Haves

Experience in customer service is very desirable
Hospital registration or admitting experience is desirable
Familiar with Excel, Word, Windows, and EPIC EHR a plus

Responsibilities

Work collaboratively with Hospital staff to schedule procedures and organize resources.
Schedule surgeries and specialized procedures according to department policy after verifying insurance pre-authorization.
Confirm scheduled surgeries align with surgeon block times and ensure adequate resources are available.
Organize, reschedule, and update surgery schedules when changes are necessary, and provide follow-up to patients.
Serve as Department receptionist and representative, interacting politely with patients and visitors.
Professionally answer and transfer telephone calls within the Department and to other Hospital Departments.
Accurately register and admit patients for Surgical Center or Family Birthing Center services.
Order and stock supplies for the work area.
Complete specialized projects or reports as assigned by the Director.
Maintain strict confidentiality regarding Hospital matters.
Perform additional administrative assistant functions as directed.
Perform other duties assigned by Director.

Benefits

Medical/Vision/Dental Insurance with coverage effective on the 1st of the next month following start date.
Employee Assistance Program
Employee Discounts at the Cafeteria, On-site Pharmacy, Gift Shop, and Medical Care.
Generous Paid Time Off (PTO)
Annual PTO Cash-Out Program
Hospital Incentive Program
Bilingual Pay Differential Program
Employee Referral Bonus Program
401(k) Retirement Plan
Life Insurance
Long Term Disability Insurance