Surgery Scheduler Ambulatory - Ortho Surgery Spine

Health First•Melbourne, FL

39d

About The Position

To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: providing exceptional administrative support to the assigned department, providers and patients. The SurgicalScheduler must schedule office based and hospital procedures consistent with the patient's diagnosisand procedure request. Also requires excellent customer service skills in interfacing with internal andexternal customers. The Surgical Scheduler must be able to respond to both written and oralcorrespondence regarding appointments, cancellations, and delays.

Requirements

High School Diploma or GED
Minimum three (3) years' experience in ambulatory healthcareenvironment performing administrative duties.
Knowledge of medical terminology.
Knowledge of CPT and ICD-10 codes

Nice To Haves

Certified Medical Assistant/Registered Medical Assistant
Preferred (1) year experience in a surgery scheduling role.

Responsibilities

Schedule pre-operative and post-operative appointments.
Within scope of practice, may order appropriate pre-operative labs and required testing entering into the Electronic Medical Record.
Schedule surgical procedures at multiple ORs.
Coordinate surgical assistance and arranges for surgical equipment representatives to be available and present for procedures.
Ensure that H & Ps (history & physical exams) are sent to appropriate facility.
Update physician calendars with surgical schedule as changes are required.
Order/schedule diagnostic testing as appropriate and enter into EMR
Ensure pre-operative clearance is obtained
Complete disability paperwork for surgical patients
Enters surgical charges into financial system for accurate invoicing.
Greets patients in the ambulatory setting, ensuring a positive customer experience.
Answers multi-line telephones handling both internal and external calls. Responds to phone messages within the HFMG standard return call period.
Answer or triage patient questions associated with the surgery schedule, procedures, preparation or after-care.
Make outward-bound call to patients having outpatient procedures, the day after surgery to check on their status and to answer any questions.
Communicate with physician office/registration staff regarding documentation concerns relatedto medical necessity/post discharge queries as necessary to clarify documentation/codingrelated issues.
Respond and relay documentation/coding issues/concerns from and to Health Firstdepartments and physician's offices.