Surgery Counselor, Eye Care

HealthPartners • Saint Louis Park, MN

5h • Onsite

About The Position

Park Nicollet is looking to hire a Surgery Coordinator to join our Eye Care team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
The Surgery Counselor (SC) is primarily responsible for ensuring the patient understands the surgical process; concisely explaining all the necessary appointments and tests required prior to, and after cataract surgery. The SC will schedule all phone-in requests for cataract consultations, and mail out informational brochures to the patient. The SC will greet the patient when they arrive for the consult and explain the needed appointments. After the consultation, the SC will again meet with the patient and schedule surgery and coinciding appointments, including additional advanced diagnostic testing appointments. In addition, the SC will explain both standard and elective options along with possible out-of-pocket expenses, including insurance co-pays. Once the surgeon has chosen the best lens and surgical technique, the SC will discuss the recommended choice(s) and finalize the patient’s decision for the IOL lens upgrade; attain any final signatures on forms needed; and collect any out-of-pocket expense(s). Complies with all applicable state and federal regulations. Coordinates information provided for business services functions including CPT-10 and ICD-10 coding. Responsible for demonstrating high-level of customer service through Head+Heart, Together behaviors.
Work Schedule:
Fulltime 1.0 FTE. Monday - Friday 8:00am - 4:30pm.

Requirements

• High school graduate with 2 or more years related experience in an Ophthalmic and or health care environment
• Detail oriented individual able to build a rapport with patients and have the ability to explain various appointments and scenarios efficiently
• Must be comfortable discussing various pricing structures
• Should be able to put anxious patients at ease
• Must have strong computer and organizational skills
• Medical terminology and CPT-10 coding knowledge required

Responsibilities

• Ensuring the patient understands the surgical process
• Concise explanation of all necessary appointments and tests required prior to, and after cataract surgery
• Schedule all phone-in requests for cataract consultations
• Mail out informational brochures to the patient
• Greet the patient when they arrive for the consult and explain the needed appointments
• Schedule surgery and coinciding appointments, including additional advanced diagnostic testing appointments
• Explain both standard and elective options along with possible out-of-pocket expenses, including insurance co-pays
• Discuss the recommended choice(s) and finalize the patient’s decision for the IOL lens upgrade
• Attain any final signatures on forms needed
• Collect any out-of-pocket expense(s)
• Complies with all applicable state and federal regulations
• Coordinates information provided for business services functions including CPT-10 and ICD-10 coding
• Demonstrates high-level of customer service through Head+Heart, Together behaviors

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees