Surgery Counselor/Clinical Assistant - Ophthalmology
About The Position
The Surgery Counselor/Clinical Assistant is a patient-centered liaison and integral member of the ophthalmology team, supporting both clinical workflows and patient counseling to deliver exceptional care and a seamless experience for individuals considering eye surgery/procedures. This role educates and guides patients through evaluations, scheduling, payment options, payment collection and peri‑operative steps; coordinates timely communication among surgeons, providers, and staff; and ensures accurate documentation and follow‑up throughout the surgical journey. In addition, this role contributes to clinic efficiency by assisting with additional clinical tasks and administrative duties as assigned, maintaining high standards of safety, service, and compliance.
Requirements
- Basic knowledge of medical terminology, medical equipment, HIPAA compliance and OSHA rules and regulations, required
- Basic Life Support (BLS) certification required
- One of the following licenses required: Certified Ophthalmic Assistant (COA) Certified Ophthalmic Technician (COT) Certified Ophthalmic Medical Technician (COMT) Certified Medical Assistant (MA) Certified Nursing Assistant (CNA) Emergency Medical Technician (EMP) Licensed Practical Nurse (LPN)
Nice To Haves
- 2 years of relevant clinical experience, preferred
- 3 years of sales or patient surgical counseling experience, preferred
Responsibilities
- Assist providers and clinical staff with examinations, procedures, and direct patient care.
- Prepare patients for scheduled procedures and perform ophthalmologic tests (visual acuity, tonometry, pachymetry, visual fields, corneal topography, OCTs, lensometry, etc.).
- Obtain and document complete patient histories, including chief complaint, medical/ocular history, allergies, and medications.
- Provide patient counseling and education regarding procedures, pre-testing, surgery and payment options.
- Verify insurance for procedures and assist with related administrative tasks.
- Assist with pre-op and post-op counseling, procedure setup, and in-office procedures.
- Schedule patients, manage follow-up (phone and face-to-face), and respond promptly and professionally to patient inquiries.
- Perform Clinical Assistant and Ophthalmic Tech duties as needed.
Benefits
- Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Comprehensive Health Benefits:
- Medical
- Dental
- Vision
- Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
