Ophthalmology - Surgery Scheduler - Full Time

Murfreesboro Medical Clinic•Murfreesboro, TN

9d•Onsite

About The Position

The surgery scheduler will provide clerical support in the Murfreesboro Medical Clinic Ophthalmology Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Requirements

Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Teamwork attitude
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
High school diploma or GED
Experience preferred, but not required

Responsibilities

Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Process voicemails, faxes, and other patient forms and paperwork appropriately
Be at your workstation on time and prepared to start the day
Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Print daily schedules for the technicians and providers
Print fee tickets and check for accuracy, referral completion, and pull post-op charts for scheduled patients
Manage Healthspring and Cigna Connect referrals a week in advance of patient appointment
Daily office functions: answer phones, answer patient questions, schedule and reschedule appointments, schedule patients to referring providers
Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
Provide prompt, efficient, and accurate patient service
Manage insurance benefits for surgical patients and provide explanations to patients
Meet with patients and schedule surgeries with the SurgiCenter and print necessary paperwork for the patient
Make charts for surgery patients, compiling exam notes, medication lists, insurance information, and other necessary paperwork
Document all necessary information into patient chart
Ensure completion of surgical paperwork, ie. Consent, SurgiCenter instructions, pre-op instructions
Maintain list of patients scheduled for DESK and PKP and order corneal tissue as needed
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Keep your work area and the clinic clean.
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instruction, perform other duties as required or assigned
Schedule, coordinate and reschedule patient appointments as instructed.
Responsible for scheduling all surgery patients for surgery, pre-op and post-op appointments.
Review surgical paperwork with patient and have patient sign necessary documents.
Call insurance to verify benefits and obtain prior authorization and pre-certifications.
Maintain the providers' surgery schedules.
This position is cross-trained to cover reception whenever needed.
Prepare and process fee tickets for patient appointments.
Collect and process co-payments, deductibles, co-insurances or other patient-responsible balances.
Ability to provide good telephone etiquette and be able to communicate surgery details/instructions when scheduling surgery in office and over the phone.