Surgery Central Scheduler - Medical Office Specialist

UHS•Bradenton, FL

65d•Onsite

About The Position

This position is in a fast-paced general surgery practice. The physical address is: 6310 Health Pwk. Suite 200, Lakewood Ranch, FL. A central scheduler for general surgery handles the coordination and scheduling of all surgical procedures, pre-authorizations, and follow-up appointments for medical practice. They are responsible for collecting insurance and clinical information, communicating with patients and physicians, and ensuring a smooth process for both the patient and the medical team. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in eleven markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve. About Universal Health Services (UHS), Inc.: One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Requirements

Strong organizational and multitasking skills.
Excellent communication and customer service skills.
Proficiency with electronic health records (EHR) and medical scheduling software.
Knowledge of medical terminology and insurance procedures.
High School Diploma or equivalent required, Associate degree in healthcare or related field preferred.
Minimum of one year of medical experience preferred.
Experience in medical scheduling, authorization, or billing required; surgical scheduling preferred.
Proficiency in medical terminology, CPT/ICD-10 coding, and insurance authorization processes.
Strong knowledge of payer requirements and insurance verification procedures.
Excellent organizational, communication, and customer service skills.
Proficient in Microsoft Office and EMR/EHR systems.
Job requires being reliable, responsible, dependable, and fulfilling obligations.
Job requires being careful about detail and thorough in completing work tasks.
Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology.
Knowledge of electronic equipment, computer hardware, and software, including applications and programming.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Responsibilities

Scheduling: Schedules all general surgery procedures and specialized treatments based on physician requests and established guidelines.
Pre-authorization: Manages pre-certifications and pre-authorizations required by insurance companies to confirm benefits.
Patient communication: Serves as the main point of contact for patients, providing pre-operative instructions and answering questions about their surgery.
Administrative tasks: Collects and organizes necessary clinical and insurance information for the surgery schedule, manages patient history, and handles scheduling changes.
Coordination: Works with patients, surgeons, and surgery centers to ensure all necessary steps are taken before and after a procedure.
Responds professionally to inquiries from providers, patients, and insurance companies.
Accurately documents all scheduling and authorization activities in the appropriate systems.
Follows chain-of-command and risk management protocols for addressing issues beyond assigned scope.
Collaborates directly with physician clinics to address concerns or clarify surgical instructions and requirements.
Scans and attaches relevant documents to patient records.
Assists with general office tasks including faxing, data entry, and clerical support.
Adheres to all HIPAA and confidentiality standards.
Performs other duties as assigned.