Surety Technology & Automation Representative

RLI Insurance Company • Peoria, IL

37d • $21 - $29

About The Position

Under frequent supervision, the Surety Technology representative serves as the first point of contact for Surety employees, and provides basic technology and business support.

Requirements

• Typically requires an Associate's degree 0+ years of related experience [OR] equivalent level of education and experience
• Ability to provide excellent communication, both written and verbal
• Ability to provide quality customer service experience to callers
• Demonstrate ability to work well with the team
• Good organizational skills
• Ability to perform independent research utilizing existing resources
• Ability to perform light troubleshooting and QA testing under guidance
• Willingness to learn Surety business and develop technology skills

Nice To Haves

• Surety experience is a plus but not required.

Responsibilities

• Serve as the first point of contact for Surety technology support for all Surety employees, handling phone calls and emails.
• Provide basic technology and business support for Surety agents and direct Surety clients.
• Properly interpret requests, create work items and escalate to appropriate team members, as needed.
• Recognize high priority requests and prioritize work item assignments accordingly.
• Monitor reports of Surety system incidents and escalate to IT when necessary.
• Collect and log customer feedback.
• Perform small daily tasks and occasionally assist the team with special projects.
• Operate within defined standards and service level agreements.
• Maintain timely and concise communication with customers, both internal and external.

Benefits

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits
• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees