Surety Technology & Automation Representative
About The Position
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Under frequent supervision, the Surety Technology representative serves as the first point of contact for Surety employees, and provides basic technology and business support.
Requirements
- Typically requires an Associate's degree 0+ years of related experience [OR] equivalent level of education and experience
- Ability to provide excellent communication, both written and verbal
- Ability to provide quality customer service experience to callers
- Demonstrate ability to work well with the team
- Good organizational skills
- Ability to perform independent research utilizing existing resources
- Ability to perform light troubleshooting and QA testing under guidance
- Willingness to learn Surety business and develop technology skills
Nice To Haves
- Surety experience is a plus but not required.
Responsibilities
- Serve as the first point of contact for Surety technology support for all Surety employees, handling phone calls and emails.
- Provide basic technology and business support for Surety agents and direct Surety clients.
- Properly interpret requests, create work items and escalate to appropriate team members, as needed.
- Recognize high priority requests and prioritize work item assignments accordingly.
- Monitor reports of Surety system incidents and escalate to IT when necessary.
- Collect and log customer feedback.
- Perform small daily tasks and occasionally assist the team with special projects.
- Operate within defined standards and service level agreements.
- Maintain timely and concise communication with customers, both internal and external.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
