Surety Bond Specialist

VGM Group, Inc•Waterloo, IA

5h•Onsite

About The Position

The Surety Bond Specialist position at VGM Insurance is customer facing & responsible for supporting the servicing of our surety bond customers including handling all claim functions and administrative process changes on the Surety Bond book of business for VGM Insurance Services. Why this role matters The Surety Bond Specialist will provide customers exceptional service on their bonds, ensure that we maintain strong relationships with surety bond carrier partners, and assist all insurance customers with their bond needs. This is a fast-paced position with frequent customer interaction and critical thinking skills including requiring a high level of organizational skills. This role is responsible for handling all surety bond claims and is expected to maintain a commitment to high-quality customer service. VGM Insurance Services is headquartered in Waterloo, Iowa, and has provided Protection Beyond Policies for over 30 years. VGM Insurance offers industry-specific insurance products and risk management solutions nationwide for a variety of post-acute healthcare industries, as well as golf and hospitality markets.

Requirements

Commercial Insurance License – if not currently licensed, or license has expired upon employment, candidate is required to obtain license and pass all applicable exams within 60 days
2 or 4 year degree in insurance, risk management, or business-related field required
1+ year(s) of experience providing professional customer service in a corporate office setting
Excellent verbal and written communication and interpersonal skills
Proven attention to detail, follow-through skills, and problem-solving skills
Ability to manage and prioritize multiple tasks at once
Ability to work independently in a fast-paced and paperless environment
Strong organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines.
Proven ability to maintain strong business relationships and communicate effectively with others

Responsibilities

Reviewing, processing and documenting all claims received from Medicare, with focus on communicating impacts of claim activity with customers
Working collaboratively with Bond Underwriter on impacts claims has on underwriting of renewals
Serving as point of contact for all surety bond customers calls and inquiries received via email and phone
Supporting system integration between VGMI two core systems for surety bonds including accurate invoicing and billing
Quoting and retaining all general agency surety bond needs, working collaboratively with our internal sales team, agency team and customers
Strong knowledge and experience of insurance and surety bonds including coverages, rating, terminology and technical procedures.
Building professional relationships by communicating frequently and clearly to customers to meet mutual objectives
Self-starter with desire to develop process improvements within surety bond program
Ensuring that all regulatory, compliance and transparency requirements are met and complies with all internal policies and procedures.
Performing other duties and completing projects as assigned