Surety Bond Account Coordinator

Acrisure•Sanford, FL

2d•Onsite

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. About Suretegrity: Suretegrity is an exciting part of Acrisure. It’s one of the only online bond stores that allows the end user to apply, purchase and download original bond documents typically in minutes. Suretegrity holds licenses in all fifty states with thousands of bond offerings supporting a large variety of professions across the country. Job Summary: The Account Coordinator will play a key role in the day-to-day support of Suretegrity. Primary responsibilities will include but are not limited to providing prompt customer support by facilitating online purchases, providing accurate bond documents, processing bond riders, and addressing system related issues. This position is also responsible for processing bond renewals and assisting in ongoing projects. This is an hourly position which will require keeping an accurate timecard and consistently meeting 40 hours per week.

Requirements

Professional deminer with a strong work ethic
Proven record of providing excellent customer service
Able to grasp new concepts quickly
Excellent verbal and written communication skills
Proficiency in Microsoft Office Products
Ability to work independently and manage workflow
Able to work 100% in office, Monday - Friday, 40 hour work week
High School Diploma, College Experience preferred
2 - 3yrs office experience within similar industry
FL 4-40 customer representative license or the ability to obtain within 30 days of hire

Nice To Haves

College Experience preferred

Responsibilities

Promptly response to all customer inquiries by phone or email
Processes payments and provide bond documents
Maintains accurate account files and diary notes
Monitors Renewal Review queue
Ensures bond form library is up to date
Maps new bond forms with proper overlay fields
Assists in reconciling carrier statements as well as ongoing projects

Benefits

Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

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