Supv Station Care

MARTA • Atlanta, GA

13d

About The Position

Supervises the day to day activities associated with all elements of the MARTA customer and employee station experience including, but not limited to, full functionality of customer facing amenities and back office systems that impact safety, security and service delivery. Ensures station appearance, cleanliness and amenity performance are maintained above established Standards of Care. Ensures patrons enjoy their travel through MARTA rail stations from any point of arrival or departure to include all paid and unpaid station areas and grounds such as parking lots and decks, KISS rides, bus loops, sidewalks, stairs, elevators and escalators. Oversees the maintenance of all major amenities such as lighting, faregates, audio visual equipment, signage, phones, benches, and artwork to be clean, presentable and highly functional. Proactively plans short and long-term activities to provide the best possible customer experience. Plans, evaluates and works to continually improve subordinates work performance and customer service skills, and renders assistance, as required. This position has been identified as having responsibility for transit safety oversight at MARTA and is required to comply with the training requirements identified in the Authority’s A

Requirements

• Associate degree in Business Administration, Business Management or related field is required.
• Four years of customer service delivery experience in a service organization (i.e. transportation, hospitality, restaurant, etc.).
• Previous experience in a supervisory capacity is required.
• Excellent verbal and written communications, analytical, and problem-solving skills are required.
• In lieu of the educational requirement, directly related experience may be substituted on a year-for-year basis.
• Must have a valid Georgia driver’s license.
• Must pass physical examination required by MARTA including alcohol/drug screen.
• Walks or stands up to 6 hour per day.
• Sits for up to 6 hours per day (including breaks, lunch, etc.).
• Climbs in and out of rail cars in yards and mainline and climbs several flights of stairs.
• Kneels, squats, or bends up to 1 hour per day.
• Occasionally cranks hand switches in yards and mainline.

Responsibilities

• Proactively plans and supervises all customer service delivery and cleaning activities to include light and heavy rail station cleaning to ensure the best possible customer experience.
• Stays highly visible while continuously monitoring and coaching subordinates who are responsible for delivering customer service and cleaning the totality of the rail station environment. Holds subordinates accountable for meeting established work performance standards.
• Ensures subordinates are properly trained in all aspects of customer service delivery to include effectively supporting large scale events and service disruption recovery.
• Works collaboratively with the Zone Superintendent to continually improve internal and external factors affecting the customer experience by using work programs, performance measures and customer surveys to implement and recommend rail station improvements and enhancements. May act in place of a Zone Superintendent on an as-needed basis.
• Interacts with other MARTA business units, contracted service entities, and other stakeholders in order to maintain and enhance the rail station environment to the betterment of both internal and external constituencies.
• Promotes a Safety First Culture and works diligently to mitigate all real and potential hazards to personnel and property.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees