Supv, FERC

Rochester Regional Health

1d•Remote

About The Position

The FERC Supervisor coordinates and provides direct supervision of the day to day operations of a front end revenue cycle team in one or more outpatient sites. The responsibilities will also include scheduling, coaching, training, and mentoring to assure proper data flow and resource utilization. Tracks on-going team performance as it relates to claim work queues, productivity and data integrity. Ensures staff members maintain a thorough knowledge of billing procedures and registration collection. Participates with other peers and higher management in department planning and budgetary process. The FERC supervisor also has the ability to implement changes in procedures at their discretion. The FERC office supervisor will work collaboratively with RGMG administration and site practice managers to ensure that Access Associates support the efficient and effective operation of the office. In addition to revenue cycle activities, Access Associates serve important hospitality and safety functions. They must exhibit excellent customer service to help ensure high patient satisfaction. Though not clinically trained, Access Associates must also diligently monitor the waiting areas and have a high degree of sensitivity to any expression of distress by those at our doors or within our centers, and respond assertively in communicating with clinical personnel to quickly evaluate anyone expressing (verbally or non-verbally) such distress.

Requirements

Associate’s Degree or equivalent preferred.
5 years previous experience in office operations, preferably in billing and data management.
Proficient with PC and office programs including data base management, spreadsheets and presentation software.
Excellent customer service and communication skills required
Must demonstrate excellent written, verbal communication, organization and people skills with demonstrated ability to lead or direct people.
Basic computer skills required – experience with IDX BAR and/or Epic Cadence or similar applications preferred.

Nice To Haves

Experience as a Senior or Lead Access Associate desirable

Responsibilities

Directs, coordinates and supervises the front end operations of an ambulatory setting.
Trains and mentors front end staff on work processes and customer service.
Keeps manager apprised of team members’ performance, employee issues and any unusual situations or events that may occur.
Schedules and maintains adequate staffing coverage to ensure operational demands are met.
Participates with manager in reviewing performance indicators including but not limited to claim edit work queues, POS copays and payments, charge entry completion.
Ensures compliance with all departmental, organizational and regulatory standards and policies by cascading to front office staff.
Works with front office team members in identifying services where no payment source has been confirmed; follow up with communication to financial assistance and/or payment arrangements.
Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable.
Ensures the accuracy of all data collected including registration and encounter charge entry before claims are submitted.
Communication with external customers such as but not limited to; payers, physician offices and other departments.
Contributes effectively to the budget process by helping to identify potential variances.
Recommends Human Resource actions and pay decisions for direct reports.