Supv Scheduling-Radiology| Central | Day| Full Time
About The Position
Responsible for the daily operations of Shands Radiology Scheduling to include office representatives at outpatient Radiology locations. Responsibilities will include interacting with internal and external stakeholders, escalation of scheduling concerns/issues, coordination of daily activities/tasks, statistical analysis/reporting, and management of staff. Ensures that staff is well trained and kept current on policies and procedures regarding scheduling/registration protocols and preps. Additional related responsibilities include hiring, supervising, and staffing as necessary. Responsible for policy adherence and customer service training.
Requirements
- HS diploma plus 2 years related experience; OR AA plus 1-year related experience; OR Bachelor's degree.
- Scheduling/call center experience, with proven track record of excellent customer service and communication skills required.
- Knowledge of medical terminology, basic anatomy, CPT and ICD-10 diagnosis coding required.
Nice To Haves
- Two years of management/supervisory experience preferred.
Responsibilities
- Interacting with internal and external stakeholders
- Escalation of scheduling concerns/issues
- Coordination of daily activities/tasks
- Statistical analysis/reporting
- Management of staff
- Ensuring staff is well trained and kept current on policies and procedures regarding scheduling/registration protocols and preps
- Hiring
- Supervising
- Staffing
- Policy adherence
- Customer service training
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
