Supv - Inflight Services

United Airlines•Tamuning, GU

13h•Onsite

About The Position

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. The Supervisor Inflight Services comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values.

Requirements

Bachelor's degree or 4 years of relevant work experience
Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
Minimum 2 years equivalent or similar work experience
2+ years leadership experience managing and influencing a team
DOT Safety Sensitive Position
Able to work on site, weekends, and holidays
Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
Positive attitude and ability to adapt to constantly changing work environment
Demonstrated conflict resolution and decision-making capability
Proven ability to work independently and in a team environment
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree
Inflight Service, travel industry, or hospitality leadership experience highly preferred
Experience supervising a unionized workgroup

Responsibilities

Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
Recognize flight attendants for exemplary service, teamwork, and performance
Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
Conduct investigations regarding performance, complaints, or other work-related issues
Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
Showcase the delivery of new inflight products as determined by the Flight Experience team
Ensure daily company goals, policy, and procedure compliance are met
Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
Develop positive relationships with team members and other work groups to achieve our common goals
Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service