Supportive Services Manager

Low Income Housing Institute•Tacoma, WA

5d•$72,000 - $75,000

About The Position

The Manager of Supportive Services (the Manager) actively provides support to Case Managers of Shelter Programs while abiding to policies and protocols. The Manager ensures that all applicable LIHI sites receive and sustain supportive services grant opportunities. The individual in this position will aid in the financial and record-keeping side of the grant-making process, while working closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance.

Requirements

Bachelor Degree in Social Work, Psychology or related field
4+ years of experience in case management and/or resident support services; experience in low-income/shelter programs is a plus
Experience supervising and training others
Knowledge of local social service resources
Demonstrated experience working with homeless individuals/families
Able to speak about the wide range of related needs and issues
Familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed
Experience working with confidential information
Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices.
Aptitude for conducting research and reporting data
Able to read, write and communicate in English
Must pass criminal background checks and drug screening
Must have a valid Washington State driver’s license and driver liability insurance.
Must have regular access to a reliable vehicle. Mileage is provided for travel between sites during shift

Nice To Haves

Background in grant management
Master’s in Social Work

Responsibilities

Hire and train Case Managers at multiple Special Project sites while providing continuing guidance.
Participate in program evaluation, and best practice development; including input from clients, shelter staff, volunteers and others.
Oversee, maintain and review case management records for quality assurance, training and data management purposes.
Conduct staff meetings on a weekly or bi-weekly basis.
Engage in direct-resident support as needed, which may include some short term crisis intervention, case-management, info-referral, and/or back-up assistance with property management tasks.
Offer case management and service planning for selected participants, either referred by building or shelter management as at risk of eviction, shelter program exit, or self-identified.
Conducts regular site visits to multiple properties to provide clarification, supervision and guidance. Coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews.
Facilitates one-on-one staff meetings to work on goals, growth, training, and guidance on specific cases, and overall case management performance.
Manage administrative support tasks to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean-up and organization—possibly including electronic file storage.
Manage supportive services database to ensure accuracy, staff compliance and billing of services. Experience with HMIS is a plus.
Effectively listen, reflect, mediate, and problem-solve.
Work with LIHI staff at various levels and departments to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post-award management.
Engage with assigned training and comply with training deadlines
Utilize PPE Equipment and follow PPE protocols
Other job duties as assigned.