Supportive Housing Case Manager (34405)

NEW NARRATIVE

1d•$24•Onsite

About The Position

The Supportive Housing Case Manager provides on-site, trauma-informed case management services to residents living in Permanent Supportive Housing (PSH) units to promote long-term housing stability, wellness, and self-sufficiency. This position serves as the primary service coordinator for assigned participants, processes referrals from internal and external partners, and ensures compliance with funder, contract, and HMIS documentation and reporting requirements. This role may provide services across multiple PSH sites and works collaboratively with property management, clinical providers, and community partners to support successful housing outcomes.

Requirements

Trauma-informed, person-centered engagement
Strong organizational and documentation skills
Ability to work independently
Manage competing priorities
Cross-agency collaboration and coordination
Crisis intervention
Professional communication
Strong boundaries and ethical judgment

Nice To Haves

QMHA Preferred
HMIS experience strongly preferred or willingness to obtain immediately upon hire.

Responsibilities

Provide on-site, participant-centered, trauma-informed case management services to residents living in Permanent Supportive Housing units
Serve as the primary point of contact for assigned residents to coordinate housing stability, health, behavioral health, and social service supports
Provide services across more than one housing site as assigned based on program needs
Process and manage referrals from external partners and coordinated entry systems
Conduct outreach, engagement, intake, assessment, and individualized service planning
Support participants with housing stability, benefits acquisition, and connection to community resources
Provide move-in support and ongoing wraparound services
Participate in case conferencing and cross-department collaboration with property management, clinical teams, and external partners
Partner closely with property management staff to promote lease compliance, prevent evictions, and support successful tenancies
Maintain a consistent on-site presence in alignment with program and contract requirements
Attend required meetings with funders, system partners, and community stakeholders
Ensure all participant services, enrollments, and documentation are entered into HMIS accurately and on time
Maintain compliance with HMIS data quality standards, audit requirements, and reporting deadlines
Maintain organized, accurate, and audit-ready participant files and records
Work independently while maintaining strong communication with supervisor and team
Adhere to Housing First, Harm Reduction, Low-Barrier, and Trauma-Informed Care principles.
Maintain professional boundaries and ethical standards.
Participate in required trainings and staff meetings.
Maintain flexibility in scheduling to meet participant and program needs across both sites.
Uphold New Narrative’s mission, values, and equity commitments.
Represent New Narrative professionally in cross-agency coordination.