Supportive Housing Case Manager

Agate Housing and Services•Minneapolis, MN

2d•$24

About The Position

The Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County. Our programs include Prevention, Coordinated Entry Assessments, Rapid Rehousing, and Long-term Supportive Housing for households with children and adults without children. By offering programs of various intensity and length, we hope to be able to provide the level of service each household needs to be successful. The goal in all of our housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency. The Supportive Housing Case Manager is primarily responsible for providing ongoing, structured home- and community-based case management services to participants participating in the Supportive Housing program.

Requirements

Must have valid Driver's License access to an insured, safe, and reliable vehicle
Must pass a DHS NetStudy 2.0 background check.
Commitment to Agate Housing and Services' values and mission of ending homelessness and relieving hunger through action and advocacy.
Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.
Hold the belief that every household can achieve housing stability.
Commitment to harm reduction and housing first philosophies.
Ability to work respectfully with participants, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
Ability to establish rapport quickly with people experiencing a crisis through the use of trauma informed care, participant centered care, and strengths-based approaches.
Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately.
Competency and comfort using technology and computers, including cloud-based collaboration tools such as SharePoint, Teams, and Zoom.
Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following: Personal experience with homelessness; Experience working, interning, or volunteering with people experiencing homelessness; An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (licensure preferred), Human Services, or Family Studies.

Nice To Haves

One year casework experience
Two years' experience working with participant's experiencing homelessness
Licensed Social Worker
Fluency in language(s) used by our participants (Spanish, Amharic, Oromo, Somali, ASL)
Familiarity with community resources relevant to our participant's needs.
This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Driver's License and pass a driving record background check.

Responsibilities

Provide home and community-based case management services for participants to assist with finding and maintaining housing ( i.e. assessment, goal planning, and regular in-home visits).
Manage multiple sources of funds to assist participants and maintain accurate records.
Partner with Housing Locator to assist participants in finding and maintaining housing.
Build relationships with landlords and provide landlord-tenant support and mediation.
Maintain participant files and complete accurate and timely documentation including daily case notes, and data collection.
Offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and assist in meeting individual needs.
Conduct monthly home visits with each assigned participant
Develop individual goal plans with participants and provide supports necessary to achieve participant-identified goals.
Support and effectively work with participants with diverse identities and experiences including young participants; participants with cultural backgrounds of historical and generational trauma; participants experiencing past or current domestic violence; participants struggling with mental, physical, developmental, and chemical health challenges; and participants with persistent low income.
Communicate and coordinate services with other program staff.
Attend and participate in team meetings.
Provide flexible services during times that meet the needs of participants.
Performs all other duties, as assigned.