Supporter Experience Intern (Remote)

charity: water

9d • $17 - $19 • Remote

About The Position

As the Supporter Experience Intern, you will gain valuable experience working with supporters, creating fundraising and marketing materials, and assisting with proactive donor outreach.
You’ll be responsible for leading with a customer service mindset as you triage incoming supporter inquiries via phone and email. You’ll work with the Supporter Experience team and other departments to resolve supporter issues and drive them towards resolution. You’ll report to the Supporter Experience Manager and play a key role in assisting the team with daily responsibilities and in creating your own unique project to support charity: water fundraisers or school groups.

Requirements

• Passion for customer service, problem-solving, and building meaningful relationships
• Exceptional interpersonal, oral, and written communication skills
• Proficiency in working with Mac products and Google applications

Nice To Haves

• Experience with customer service and management tools like Zendesk, Dialpad, and/or Salesforce
• Experience with marketing tools and platforms like Sprout Social, Contentful, and Iterable
• Experience managing social media accounts on Facebook, Instagram, Twitter, YouTube, and TikTok

Responsibilities

• Responding to common email inquiries from supporters
• Covering overflow phone support during peak times
• Reviewing the Donor Journey, identifying any needed updates, and suggesting improvements
• Updating marketing collateral for fundraisers, school groups, or Water Walk participants
• Reviewing and suggesting updates for the charity: water kids page
• Creating a “Get Started” packet to be emailed to new fundraisers
• Assisting with handwritten cards or other efforts for personal outreach to supporters

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed