Support Technician

Inspired Technologies, Inc.•Tallahassee, FL

20d

About The Position

Inspired Technologies has an exciting opportunity to join our team as a Support Technician. Serving as the first point of contact, you would provide a wide range of technical support for Inspired Technology clients. This role will be responsible for responding to and resolving customer requests. This position involves direct client interactions to determine how we can best solve a customer’s problems using internal resources and technical knowledge. Ideal Candidate: Possess experience in providing IT support for a company or a Managed Services Provider Strong computer hardware, software, and networking skills (primarily Windows environments) Has a passion for technology Has a natural desire to help others Is comfortable meeting and speaking to new people Excellent listening skills to understand clients’ technical issues Works well under pressure Excellent time management and organization skills Excellent troubleshooting and problem solving for hardware and software issues Resourceful in finding solutions for new/unknown issues Can follow instructions High attention to detail Works well with others Can communicate clearly in English – read and write Available Monday – Friday 8am – 5pm Willing and able to work some evenings and weekends

Requirements

Ticket System – ConnectWise (Preferred), Autotask, Kaseya, or other PSA ticket system
Remote Monitoring & Management (RMM) – N-Central, Continuum, Autotask Endpoint Management (AEM), or comparable
Technology – Knowledge and understanding of the following technologies: Server Operating Systems and Roles
Microsoft Server Operating Systems
Active Directory, DHCP, DNS
Microsoft Azure
Microsoft 365
SharePoint
OneDrive
Teams
Microsoft Office
Basic Hardware Troubleshooting
Dell/HP Servers
Dell/Lenovo/HP Client Workstations and Laptops
Basic Understanding of IT Security
Clean driving record
Pass background check & drug test
IT Managed Service Provider (MSP): 1-2 years desired
Level 1 Help Desk or Support Desk Experience
Required work authorization: United States

Nice To Haves

Comptia A+, Network +, Security +, Server +

Responsibilities

Efficiently handle and address all customer service inquiries to ensure prompt resolution of client concerns
Perform onsite technical support and system installations at client sites
Utilize research tools for reviewing client documentation as needed for support activities
Maintain and update technical knowledgebase to ensure accurate information
Thoroughly document all client support services on support tickets that include specific steps taken to resolve issues
Complete technical support projects and tasks as assigned by manager
Perform timely follow up with clients by email or phone to verify success of support activities when client is not immediately available for feedback.
Attend company meetings as required