Support Technician

Milwaukee Art Museum•Milwaukee, WI

3d•$21

About The Position

The Milwaukee Art Museum is a vibrant, welcoming destination where art, architecture, and community come together. As a cultural cornerstone of Milwaukee and a symbol of civic pride, the Museum connects people of all ages and backgrounds through inspiring exhibitions, engaging programs, and unforgettable experiences General Purpose: Provide technical assistance and training to computer, audiovisual, and phone system users.

Requirements

Any one of the following: Associate Degree in computer support or similar, or A+ Certification plus 2 years tech support experience, or 3 years tech support experience
General knowledge of computer hardware and software.
Ability to diagnose computer and phone problems and resolve.
Effective verbal and written communication skills.
Good organizational skills and attention to detail.

Nice To Haves

Familiarity with video playback and recording devices, video projectors and audio equipment a plus.
Knowledge of databases, SQL programming, and report services

Responsibilities

Answer questions or resolve computer, printer, phone, AV or database problems for users.
Set up new users with network, phone, voicemail, and database access; remove terminated employees.
Provide computer and phone training to new users; develop training materials and procedures as appropriate.
Set up computer equipment for employee use, performing or ensuring proper installation of hardware components, operating systems and appropriate software.
Set up equipment for special events or employee use ensuring proper handling of equipment.
Assist with developing queries and reports to extract information from existing databases when needed; test new programs to ensure accuracy.
Assist with modifying existing databases and applications as appropriate.
Read technical manuals and on-line sources, confer with users, and conduct computer or phone diagnostics to investigate and resolve problems.
May act as liaison with outside vendors to resolve problems as requested by supervisor or as otherwise necessary.
Assist in the management and maintenance of the local area network.
Document technical settings and procedures to ensure continuity of information.
A non-traditional work week including a weekend schedule is required.
Other duties as assigned.